Receptionist (Casual or Permanent Part-Time)

Ochre Acupuncture & Wellness | Shellharbour, NSW

Rate: Remuneration will be based on experience, aligned with the Health Professionals & Support Services Award.

Hours: Approximately 15 hours per week

- Monday: 12:30 PM – 8:00 PM

- Tuesday: 12:30 PM – 8:00 PM

- Thursday: 7:30 AM – 2:00 PM

- Friday: 1:00 PM – 7:30 PM

Must be available for at least two evening shifts per week.

About the Role

Ochre Acupuncture & Wellness is searching for a confident, capable, highly organised, and friendly receptionist to join our team.

This is a role for someone who thrives in a busy environment, enjoys taking ownership, and genuinely cares about creating exceptional experiences for others.

As the first point of contact for our patients, you'll play an important role in shaping their experience with Ochre. You'll be the calm presence at the front desk, the person who keeps things running smoothly behind the scenes, and the team member who notices what needs doing and gets it done.

We're looking for someone who doesn't simply sit behind a desk. We want someone who greets patients, remembers names, pays attention to the details, and takes pride in creating a welcoming, professional, and organised environment.

You will be trusted to manage competing priorities, solve problems as they arise, and help maintain the high standard of care and service our patients have come to expect.

Who This Role Will Suit

This role will suit someone who enjoys responsibility and takes pride in doing things well.

You are warm and approachable,



but also confident and capable. You can juggle multiple tasks without becoming flustered, communicate clearly, and maintain a calm presence even when the clinic is busy.

You don't wait to be told what to do. You notice details, follow through on commitments, and enjoy creating order, efficiency, and flow. You take ownership of your work and understand that small details can make a big difference to a patient's experience.

Key Responsibilities

- Run front-of-house operations calmly and professionally during busy clinic hours

- Welcome patients warmly and create a positive first impression

- Build rapport with patients and remember names and preferences where possible

- Manage bookings, payments, patient enquiries, and clinic communications

- Keep patient records and clinic systems accurate and up to date

- Support the management of our herbal dispensary and front-of-house stock, including data entry, inventory tracking, ordering, and organisation

- Maintain a clean, calm, and welcoming clinic environment

- Support practitioners and the wider team with a solutions-focused attitude

- Identify opportunities to improve systems, efficiency, and the patient experience





What We're Looking For

- Strong organisational skills and the ability to confidently manage multiple priorities

- Excellent written and verbal communication skills

- High attention to detail and strong follow-through

- Confidence using technology and practice management software

- Experience with social media platforms, particularly Instagram, is an advantage.

- Reliable, proactive, and comfortable working independently

- Emotionally mature, professional, and genuinely great with people

- Able to maintain discretion, confidentiality, and professional boundaries

- A solutions-focused mindset and willingness to take initiative

How You'll Succeed in This Role

You'll thrive at Ochre if you:

- Enjoy taking ownership and responsibility

- Naturally notice what needs attention without being asked

- Stay calm and effective under pressure

- Take pride in maintaining high standards

- Follow through on commitments and see tasks through to completion

- Communicate confidently and professionally

- Enjoy creating exceptional experiences for patients

- Are proactive, dependable, self-motivated and works well in a team

Why Join Ochre?

- Be part of a small, intentional team that values both excellence and heart

- Work in a beautiful workplace with meaningful patient interaction

- Join a clinic where your initiative, ideas, and effort are valued

- Grow alongside a thriving business with opportunities for increased hours and responsibility

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📌 Receptionist (Wollongong)
🏢 Ochre Acupuncture and Wellness
📍 Wollongong