This is an exciting opportunity to join GS1 Australia’sTechnical Services team, where you will play a key role in ensuring thereliability, performance, and ongoing enhancement of critical business applications.Working closely with internal teams, members, and technology providers, youwill investigate technical issues, monitor system performance, support softwarereleases, and help deliver reliable, high-quality systems that underpin ourservices.

You will be involved in a broad range of technical andbusiness activities, including system monitoring, incident investigation, useracceptance testing (UAT), requirements gathering, deployment support, and documentation.Your work will help ensure business critical applications continue to deliverexceptional service while supporting continuous improvement across theorganisation.

Examples of key responsibilities include, but are notlimited to:

- Provide technical support for business-criticalapplications, investigating system issues, coordinating resolutions withtechnology partners and ensuring members and stakeholders are kept informed.
- Monitor system performance, proactively identifyand escape incidents and communicate service impacts to minimise disruption.
- Support the delivery of system enhancements andreleases by coordinating User Acceptance Testing (UAT), validating solutions,and assisting with production deployments and go-live activities.
- Partner with business stakeholders to gather requirements,assess system impacts, and translate business needs into change requests anduser stories.
- Develop and maintain technical documentation,test scripts, release notes, and user guides to support successful system implementationand user adoption.




- Collaborate with internal teams and externaltechnology providers to continuously improve system performance, customeroutcomes, and business processes.

Who you are…

Our ideal candidate is a proactive and analytical problemsolver who enjoys working across both technical and business environments. Youhave strong attention to detail, enjoy investigating issues, and thrive in acollaborative team where no two days are the same. You are equally comfortablesupporting operational systems, contributing to projects, and working with abroad range of stakeholders to achieve successful outcomes.

Additionally, our successful candidate will demonstrate:

- Experience supporting business-criticalapplications, including investigating and resolving technical issues.
- Experience participating in User AcceptanceTesting (UAT), software implementations, or production deployments.
- Strong analytical and problem-solving skills,with the ability to gather requirements and translate business needs intopractical solutions.
- Excellent communication and stakeholdermanagement skills, with the ability to build strong relationships acrosstechnical and business teams.
- Experience in preparing technical documentation,user guides, or system specifications, with exposure to Jira or similar servicemanagement platforms being highly regarded.
- A proactive, organised, and member-focusedapproach,



with the ability to manage competing priorities and contribute tocontinuous improvement initiatives.

The team…

You will be joining a collaborative and supportive TechnicalServices team that plays an key role in maintaining and enhancing thesystems our members rely on every day. We value teamwork, knowledge sharing,continuous improvement and delivering exceptional service. This role offersthe opportunity to broaden your technical expertise, work closely withexperienced professionals and technology partners, and contribute to projectsthat make a real impact across the organisation.

About us…

We’rea not-for-profit organisation that developsandmaintainsthe most widely used global standards for efficientbusiness communication. GS1 Australia is an equal opportunity employer. Wecelebrate diversity and are committed to creating an inclusive environment forall employees. We recognise that our employees are our greatest resource andour mostvaluable asset, and we have a strong commitment to promoting acollaborative, passionate, inclusive, and caring working environment.

What we offer:

- 17.5% Annual Leave loading paid in a lump sum at Christmas.
- Purchased leave programs.
- Reward & Recognition and Health & Wellbeing programs.
- Employee funded paid parental leave.
- Paid birthday leave, corporateleaveand volunteer leave.
- Learning and development opportunities.
- Employee Assistance Program (EAP).
- Regular company-wide social events, virtual and F2F and an active social club.

Any personal information you provide as part of yourapplication will be managedin accordance withour Privacy Policy. Tolearn more about how we manage your personal information, please visit

www.gs1au.org/gs1-australia-privacy-policy

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📌 Technical Support Analyst (Moe)
🏢 GS1 Australia
📍 Moe