Senior Solution Consultant at New Relic

About the role New Relic is seeking a Senior Solution Consultant to join our global team and drive the adoption of our observability platform. You will act as a technical advisor for enterprise prospects and existing customers, bridging the gap between complex system challenges and our software solutions. This role requires a balance of business acumen and technical expertise to secure technical wins and meet sales targets.

Location: Melbourne, Australia

Engagement: Full-time

Team: Recent Relic Solutions Consulting (NRSC)

What you'll do

- Lead technical discovery workshops to identify client pain points and business requirements.
- Develop and deliver product demonstrations, presentations, and technical proofs to align our platform with customer goals.
- Partner with Sales Account Executives to manage the technical aspects of the sales cycle for new logos and account expansions.
- Create and execute pilot engagements and proof-of-concept projects to demonstrate measurable value.
- Address and resolve technical objections from stakeholders ranging from IT staff to C-level executives.
- Provide feedback to Product Management regarding feature requests and market trends.
- Collaborate with the broader account team to refine sales strategies and share best practices.
- Support marketing efforts through industry events, user groups,



and executive briefings.

Requirements

- 8+ years of experience in pre-sales or similar customer-facing technical roles.
- Proficiency in monitoring and observability, including AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, and data visualization.
- Development experience in one or more of the following: Java,.NET, Ruby, C/C++, Python, JavaScript, React.
- Deep understanding of cloud architecture, networking, Infrastructure as Code, and serverless computing.
- Experience working with enterprise customers in sectors such as Digital Natives, E-commerce, Retail, Healthcare, Media, Telco, Financial Services, Gaming, or Hospitality.
- Ability to travel as needed.

Nice to have

- Familiarity with open source technologies including Prometheus, Grafana, Opencensus, and ELK.

Skills & tools

- Value-based selling methodologies.
- Technical problem solving and presentation skills.
Strategic account planning.

Practical notes

- Visa sponsorship is not available for this position.
- Employment is subject to a criminal background check.
- Certain roles require an export compliance assessment due to U.S. export controls on encryption software.
- New Relic operates under a flexible work model, supporting office-based, remote, or hybrid arrangements.

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📌 Senior Solution Consultant (Melbourne)
🏢 New Relic
📍 Melbourne