Homes North Community Housing – Armidale NSW

Do you believe that access to safe, stable housing is fundamental to a good quality of life?

At Homes North, we go beyond property management — we support people and communities. We are seeking a Client Relations Officers to join our team in Armidale and make a meaningful contribution to the community.

As a Client Relations Officer, you will play a vital role in supporting tenants and applicants, helping them access and sustain secure housing. This is a people‑focused role that combines professional tenancy management with empathy, problem‑solving, and strong stakeholder engagement.

Key Responsibilities

- Client Engagement: Act as the first point of contact for applicants and tenants, providing informed advice, support, and guidance.
- Tenancy Management: Manage a portfolio of tenancies, including allocations, sign‑ups, inspections, and ongoing tenancy support.
- Stakeholder Collaboration: Work closely with advocates, support services, and partner organisations to help clients sustain long‑term housing outcomes.
- Community Impact: Support low‑to‑moderate income earners across the New England North West region to achieve housing stability.

About You

- Relevant Qualifications or Experience: Certificate III in Social Housing (or willingness to obtain), or experience in welfare, property management,



community services, or a customer‑focused role.
- Strong Communication Skills: The ability to manage sensitive or complex conversations while maintaining professional boundaries.
- Mandatory Requirements: A current Driver’s Licence, a transparent Criminal History Check, and willingness to obtain a Working With Children Check.
- Community Commitment: A genuine interest in contributing positively to the Armidale community.

Why Join Homes North?

- Salary packaging benefits that can significantly increase your take‑home pay.
- 35‑hour work week with flexible start and finish times.
- family‑friendly workplace that supports flexible working arrangements.
- Professional development opportunities and career progression pathways.
- Being part of a supportive, well‑regarded not‑for‑profit organisation where collaboration and purpose matter.

For further information, please contact Shane Turner (02) 6772 5***

Applications will be reviewed, and interviews conducted, as they are received. There is no fixed closing date.

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📌 Client Relations Officer (Armidale)
🏢 Homes North Community Housing
📍 Armidale