Glory EV Group | BYD Ringwood Service Centre

Glory EV Group is seeking a Service Advisor to join our growing aftersales team at our BYD Ringwood Service Centre in Ringwood.

This role is ideal for someone who is confident managing customer interactions, service bookings, and coordinating with a busy workshop environment. Experience within an automotive service department will be highly regarded.

You will play an important role in ensuring customers receive a professional and seamless aftersales experience while supporting the daily operations of our service team.

Key Responsibilities

- Manage daily service bookings and maintain the workshop schedule
- Open and manage Repair Orders (ROs) in the dealership management system
- Greet and assist customers during vehicle drop-off and pick-up
- Communicate service progress, repair recommendations, and timelines
- Liaise with technicians and the parts department to ensure efficient workflow
- Provide accurate cost estimates and explanations of required work
- Ensure all service documentation is completed correctly




- Deliver a high level of customer service in line with dealership standards

Requirements

- Previous experience as a Service Advisor in an automotive dealership
- Strong understanding of workshop operations and service processes
- Excellent communication and customer service skills
- Ability to manage multiple tasks in a fast-paced service environment
- Experience using TITAN systems is highly regarded
- Strong organisational and time management skills
- Valid Australian Driver’s License
- Full Australian working rights

What We Offer

- Prospect to work with one of the fastest growing EV brands
- Modern workshop and facilities
- BYD technical training and certification
- Supportive team environment
- Competitive salary package based on experience
- Career development opportunities within a growing dealership group

Location

BYD Ringwood Service Centre
30 Molan St, Ringwood VIC 3134

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📌 Service Advisor – BYD Ringwood Service (Williamstown)
🏢 GLORY EV GROUP
📍 Williamstown