Richmond Medicalis an innovative company looking for a energetic Practice Manager with strong communication skills to ensure relationships with doctors, other health practitioners and staff are maintained and continually improving. The ideal candidate will be a strong leader with the ability to focus on growth and general business development while ensuring a high standard of customer service and satisfaction.

About the role

This fantastic opportunity will be both rewarding and challenging. Richmond Medical is a large practice with15 GPs,2 nurses, onsite pathology and has an awesome administration team. We work closely with other service providers and you will enjoy working in a professional and very friendly environment.

Hours of work would be 8.00am - 4.10 pm Monday to Friday onsite.

Skills and experience

- General Practice Management experience of a minimum of 1-3 + years
- Proficient computer skills – either Best Practice or other practice software
- An excellent understanding of patient billing and receipting
- The ability to develop and communicate procedures and processes
- Flexibility in hours of work to maintain business requirements as needed




- Genuine empathy for patient welfare and superior customer service by "leading by example" and ensuring practitioners and staff adhere to best practice standards
- Having passion and ambition to develop this role

Key Responsibilities

- Front desk and administration support and day to day liaison with our busy practitioners
- Managing the employee lifecycle of all staff including recruitment, induction, training, appraisal of staff and ongoing development
- Managing rostering of doctors, nurses and staff with adequate cover to deliver required services
- Maintain and ensure continuous improvement of service and quality standards across the practice
- Preparation of daily, weekly, monthly reports as directed
- Acting as the conduit between practice staff and practitioners
- Lead, coach and motivate a team to reach the practice goals
- Have an understanding of compliance, legislative and accreditation requirements relating to General Practice
- Develop and monitor systems, processes and procedures with the ability to recognise and implement changes and improvements as necessary

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