RESPONSIBILITIES

- Support the execution of the Lending Product strategy across Australia and New Zealand.
- Support the end-to-end delivery of product enhancements, benefit refreshes and portfolio initiatives, coordinating cross-functional stakeholders to ensure successful execution.
- Develop business requirements, manage implementation activities and validate product changes across customer and operational touchpoints.
- Drive the day-to-day operational management of your portfolio, ensuring strong adherence to controls and compliance.
- Monitor product performance across key metrics including lending balances, spend, profitability and customer engagement, using data to identify opportunities for growth and optimisation.
- Support commercial analysis and business cases that inform product decisions and investment priorities.
- Maintain product collateral, disclosures and digital assets, ensuring they remain accurate, compliant and customer-friendly.
- Support regulatory reviews, audits, governance activities and risk remediation in partnership with Risk, Compliance and Legal teams.
- Coordinate recurring product reviews, operational processes and reporting.
- Build strong relationships across Product, Compliance, Finance, Servicing, and Marketing to deliver initiatives and resolve issues.
- Champion the voice of the customer by identifying opportunities to improve Net Promoter Score and product experiences while balancing commercial, operational and regulatory considerations.
- Monitor competitor activity and market trends to help identify opportunities for product innovation and differentiation.

Product Delivery & Execution

- Support the execution of the Lending Product strategy across Australia and Recent Zealand.
- Support the end-to-end delivery of product enhancements, benefit refreshes and portfolio initiatives, coordinating cross-functional stakeholders to ensure successful execution.
- Develop business requirements,



manage implementation activities and validate product changes across customer and operational touchpoints.
- Drive the day-to-day operational management of your portfolio, ensuring strong adherence to controls and compliance.

Portfolio Management & Governance

- Monitor product performance across key metrics including lending balances, spend, profitability and customer engagement, using data to identify opportunities for growth and optimisation.
- Support commercial analysis and business cases that inform product decisions and investment priorities.
- Maintain product collateral, disclosures and digital assets, ensuring they remain accurate, compliant and customer-friendly.
- Support regulatory reviews, audits, governance activities and risk remediation in partnership with Risk, Compliance and Legal teams.
- Coordinate recurring product reviews, operational processes and reporting.

Collaboration & Customer Focus

- Build strong relationships across Product, Compliance, Finance, Servicing, and Marketing to deliver initiatives and resolve issues.
- Champion the voice of the customer by identifying opportunities to improve Net Promoter Score and product experiences while balancing commercial, operational and regulatory considerations.
- Monitor competitor activity and market trends to help identify opportunities for product innovation and differentiation.

QUALIFICATIONS

- Experience in Product Management, Financial Services, Marketing or another commercial discipline.
- Sound commercial acumen and enjoys using data to identify opportunities and solve business problems.
- Experience delivering cross-functional projects with multiple priorities.
- Enjoys operational execution and is comfortable owning detailed, process-driven work alongside larger product initiatives.
- Highly organised, takes ownership of outcomes and has exceptional attention to detail.
- Builds strong relationships and communicates effectively with stakeholders at all levels.
- Curious, adaptable and passionate about creating great customer experiences.

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📌 Assistant Manager, Lending Products A/NZ (New South Wales)
🏢 American Express
📍 New South Wales