Aktrapid Nursing Agency is proud to be part of Chandler Holdings, a dynamic parent company that brings together some of Australia’s leading brands in recruitment and technology - including Chandler Personnel, Righteo, Governa.ai, and more.

For over 40 years, Aktrapid has been a trusted provider of healthcare staffing solutions across metropolitan and regional Victoria, with a robust focus on aged care and home care. Backed by the strength of the broader group, we’re evolving how aged care staffing is delivered - combining compassionate care with innovation.

At Aktrapid, we're flipping the script on traditional agency work - focusing on genuine partnerships, person-centred support, and consistent quality for both our clients and care staff.

Position Purpose

The Client Care Coordinator is responsible for maintaining and enhancing current client relationships, as well as fostering new ones, supporting frontline care staff, and assisting with operational tasks that contribute to service excellence. This role handles relationship management, staff auditing, and lifestyle event coordination to enrich the experience of aged care clients and their residents.

*Please note that this is a part-time position, requiring three days per week. The advertised salary is pro rata, and the working days are flexible.

Key Responsibilities

- 1. Client Relationship Management: Build and maintain strong, ongoing relationships with aged care and home care clients.
- 2. Conduct regular client visits , phone check-ins, coffee catchups and meetings to ensure service satisfaction and address any concerns.
- 3. Assist in coordinating Aktrapid-branded merchandise and client gifting materials, including care packages, for use during client care visits.
- 4. Staff Support and Audits: Conduct spot checks on field staff (nurses and support workers) during shifts to assess performance and adherence to standards.
- 5. Lifestyle and Engagement Activities:



Assist with organising and delivering lifestyle events and social activities for aged care residents in client facilities.
- 6. Partnership Strategy Alignment: Work closely with the Management to ensure service delivery aligns with client expectations and contractual agreements.

What We’re Looking For

- Strong interpersonal skills and a natural ability to build and maintain relationships effortlessly, whether with clients, staff, or external partners. A genuine, bubbly personality that makes it easy to connect with people and leave a lasting positive impression.
- Proven ability to work autonomously while also being a reliable and supportive team player. You thrive when managing your own time and responsibilities but understand the importance of collaboration in achieving shared goals.
- Excellent problem-solving and conflict resolution abilities, with a proactive approach to addressing challenges and creating solutions that benefit all parties.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience in a client or customer-facing role is essential. Previous experience in healthcare, aged care, community services, or staffing will be highly regarded.
- Qualifications in healthcare, community services or a related field are advantageous.

Current Australian Driver’s Licence is essential (daily travel is required).

Why Join Us?

- Work from our Melbourne CBD office with a supportive, tight-knit team
- Company car provided for travel to client sites
- Enjoy weekly Friday team lunches and a people-first culture
- Be part of a mission-driven business that’s reshaping the aged care sector

Join Us

At Aktrapid, we’re flipping the script on aged care staffing - creating real connections and delivering true value. If you're passionate about people, care, and impact, we’d love to hear from you.

Chandler Holdings is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

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📌 Client Care Coordinator (Melbourne)
🏢 Aktrapid Nursing
📍 Melbourne