Riverwood, Sydney NSW
Full Time | Monday to Friday | 8:00am – 4:00pm
$80,000 – $95,000 + Super (depending on experience)

About Sydney Fire Maintenance

Sydney Fire Maintenance is a fast-growing fire protection company specialising in the inspection, testing, maintenance and repair of essential fire safety systems across commercial, industrial and residential buildings throughout Sydney.

Although we're an established and respected business, we're entering an exciting stage of growth. We're investing heavily in our people, systems and technology to build a highly efficient operation that will continue to grow for many years to come.

We're looking for someone who wants to be part of that journey.

This isn't just another administration role. We're looking for someone who enjoys taking ownership, solving problems, improving processes and becoming a key part of a growing business.

If you like variety, enjoy being organised, and want to genuinely make an impact, we'd love to hear from you.

Service & Operations Coordinator

Riverwood, Sydney NSW
Full Time | Monday to Friday | 8:00am – 4:00pm
$80,000 – $95,000 + Super (depending on experience)

About Sydney Fire Maintenance

Sydney Fire Maintenance is a fast-growing fire protection company specialising in the inspection, testing, maintenance and repair of essential fire safety systems across commercial, industrial and residential buildings throughout Sydney.

Although we're an established and respected business, we're entering an exciting stage of growth. We're investing heavily in our people, systems and technology to build a highly efficient operation that will continue to grow for many years to come.

We're looking for someone who wants to be part of that journey.

This isn't just another administration role. We're looking for someone who enjoys taking ownership, solving problems, improving processes and becoming a key part of a growing business.

If you like variety, enjoy being organised, and want to genuinely make an impact, we'd love to hear from you.

The Opportunity





As our Service & Operations Coordinator , you'll be the central point between our technicians, customers and office.

You'll coordinate daily operations, ensure jobs run smoothly, communicate with clients and keep everything moving efficiently from booking through to completion.

You'll also work closely with the Managing Director to help improve the systems and processes that will support the next stage of our growth.

This role is ideal for someone who enjoys creating structure, improving efficiency and taking pride in keeping a busy business running smoothly.

Key Responsibilities

Your day-to-day responsibilities will include:

- Scheduling routine maintenance services and recurring inspections for technicians and subcontractors
- Managing service calls, repairs and defect works
- Liaising with technicians throughout the day
- Booking appointments and coordinating client access
- Preparing quotations, work orders and invoices
- Preparing Annual Fire Safety Statements (AFSS) and compliance documentation
- Maintaining accurate job information using UPTICK
- Ordering materials and raising purchase orders
- Coordinating supplier deliveries and subcontractor attendance
- Following up outstanding work orders and customer enquiries
- Ensuring service reports and documentation are completed accurately
- General administration and office coordination
- Identifying opportunities to improve workflows, systems and internal processes

About You

We're looking for someone who enjoys being organised and takes pride in getting things done properly.

You'll be confident communicating with clients and technicians,



comfortable working in a fast-paced environment and capable of managing multiple priorities without losing attention to detail.

Ideally you'll have:

- Previous experience as a Service Coordinator, Operations Coordinator or similar role
- Experience using UPTICK (highly regarded)
- Excellent organisational and time management skills
- Strong customer service and communication skills
- Experience preparing quotations and invoices
- High attention to detail
- Strong Microsoft Office skills
- The ability to prioritise competing tasks
- A positive attitude with a willingness to learn and improve

Experience within the fire protection, building services, HVAC, trades, or strata industries will be highly regarded, although not essential.

Why Join Sydney Fire Maintenance?

This is an opportunity to join a business where you'll genuinely make a difference.

You'll work closely with management, have input into how the business operates and play an important role in helping us build an even better company.

We offer:

- Full-time, stable employment
- Monday to Friday (8:00am–4:00pm)
- Modern office based in Riverwood
- Supportive family-owned business
- Chance to work closely with the Managing Director
- A role where your ideas and initiative are genuinely valued
- Ongoing training and development
- Long-term career progression as the business continues to grow
- A varied role where no two days are the same

Who We're Looking For

We're looking for someone who wants more than just another job.

We want someone who enjoys building systems, improving processes, taking ownership of their work and becoming an integral part of our business for years to come.

If you're motivated, organised and excited by the opportunity to grow alongside a successful and expanding company, we'd love to hear from you.

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📌 Service & Operations Coordinator (Bankstown)
🏢 Sydney Fire Maintenance
📍 Bankstown