Service Desk Specialist - Hybrid AU | Incident Ownership (City of Sydney)

Service Desk Specialist - Hybrid AU | Incident Ownership (City of Sydney)

06 Aug
|
Infosys
|
City of Sydney

06 Aug

Infosys

City of Sydney

Infosys is seeking a Service Desk Specialist to act as the primary contact for customer issues across voice and digital channels in a hybrid Melbourne/Sydney role. You will own incidents, guide customers through self-service tools, and ensure adherence to SLAs while collaborating with resolver teams to maintain service quality.

The ideal candidate has 3+ years in service desk operations, robust communication, and a customer‑first mindset, with flexibility to work 24x7 shifts.

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📌 Service Desk Specialist - Hybrid AU | Incident Ownership (City of Sydney)
🏢 Infosys
📍 City of Sydney

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