Angels of Mercy Community Care – Broadmeadows VIC

Angels of Mercy is a registered NDIS provider committed to empowering individuals with disabilities to achieve their goals and lead meaningful lives. As part of our small, energetic team, you will play a critical role in supporting participants to navigate the NDIS, connect with the right services, and build meaningful community connections.

This is an exciting opportunity for someone who enjoys taking initiative, building relationships, and growing with a small organisation where your contribution truly makes a difference.

About Us:

Angels of Mercy is a registered NDIS provider committed to empowering individuals with disabilities to achieve their goals and lead meaningful lives. As part of our small, dynamic team, you will play a critical role in supporting participants to navigate the NDIS, connect with the right services, and build meaningful community connections.

This is an exciting opportunity for someone who enjoys taking initiative, building relationships, and growing with a small organisation where your contribution truly makes a difference.

Key Responsibilities:

- Assist participants in understanding and implementing their NDIS plans.

- Work collaboratively with participants to identify their goals and develop strategies to achieve them.

- Coordinate supports by engaging with a wide range of service providers, allied health professionals, community organisations, and networks.

- Collaborate with support workers to arrange schedules, manage tasks, and ensure effective service delivery.

- Monitor and review participant progress,



ensuring services remain aligned with their goals and changing needs.

- Provide participants with up-to-date information regarding their options, rights, and responsibilities under the NDIS.

- Maintain accurate, professional, and up-to-date records, including case notes, reports, and participant documentation.

- Act as the primary point of contact for participants, families, therapists, support workers, and other stakeholders, responding professionally and promptly to enquiries.

- Advocate for participants to ensure they receive high-quality, person-centred support.

- Plan, coordinate and participate in participant outings, community activities, and social inclusion programs where appropriate.

- Develop and maintain strong relationships with local community organisations, allied health providers, hospitals, support coordinators, and referral partners.

- Represent Angels of Mercy at networking events, community functions, expos, and other promotional activities to build professional relationships and support organisational growth.

- Contribute to continuous improvement initiatives and support the ongoing growth of the organisation.

What We're Looking For:

- Must speak Arabic.

- Assyrian/Chaldean language skills are highly desirable.

- Experience in NDIS Support Coordination, Case Management,



Community Services, or a related role.

- Sound understanding of the NDIS framework, policies, and procedures.

- Excellent written and verbal English communication skills.

- Excellent organisational, planning, and time-management skills.

- Strong attention to detail and the ability to follow through on multiple tasks accurately.

- Ability to build positive relationships with participants, families, therapists, support workers, and service providers.

- Ability to work independently, manage competing priorities, and confidently solve problems.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.

- A proactive, professional, compassionate, and reliable attitude.

- A valid driver's licence and access to a reliable vehicle.

- NDIS Worker Screening Check, Working with Children Check, and Police Check (or willingness to obtain).

- Completed NDIS Worker Orientation Module (or willingness to complete before commencing).

- Must have valid work rights in Australia.

Working Hours:

- Part-time: 4 days per week, 9:30 AM to 4:00 PM.

Why Join Us:

- Be part of a passionate and dedicated team where your work makes a real difference.

- Opportunity to work in a supportive and collaborative environment.

- Meaningful and rewarding work in the NDIS sector.

- Professional development and career growth opportunities.

- Incentives for Business Growth: Enjoy additional rewards for contributing to the expansion of our client base.

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📌 NDIS Case Manager/Support Coordinator – Female (Arabic Speaking) (Williamstown)
🏢 Angels of Mercy Community Care
📍 Williamstown