Are you an experienced hospitality leader looking for your next challenge in one of Australia's most iconic tourist destinations?

The Twelve Apostles Café is hiring its founding crew. We are seeking a hands‑on, inspiring Site Manager with a proven background in hospitality or tourism operations to oversee our high‑volume venue, which includes a 160-seat quick service restaurant, 68-seat outdoor dining area, grab-and-go station and function facilities.

This role is ideal for a dynamic leader who thrives in a fast‑paced environment, is passionate about delivering exceptional guest experiences, and has the ability to lead, develop, and motivate a diverse team. If you're driven by operational excellence, customer satisfaction, and creating memorable experiences for visitors from around the world, this is an opportunity to make your mark at one of Australia's most renowned tourist destinations.

Our venue features:

Cafe counter offering in person and QR Code ordering

Functions and group catering

This is an exciting opportunity for a motivated hospitality professional who thrives in a fast‑paced environment, enjoys leading large teams, and is passionate about delivering exceptional customer experiences.

Are you an experienced hospitality leader looking for your next challenge in one of Australia's most iconic tourist destinations?

The Twelve Apostles Café is hiring its founding crew. We are seeking a hands‑on, inspiring Site Manager with a proven background in hospitality or tourism operations to oversee our high‑volume venue, which includes a 160-seat quick service restaurant, 68-seat outdoor dining area, grab-and-go station and function facilities.

This role is ideal for a dynamic leader who thrives in a fast‑paced environment, is passionate about delivering exceptional guest experiences, and has the ability to lead, develop, and motivate a diverse team. If you're driven by operational excellence, customer satisfaction, and creating memorable experiences for visitors from around the world,



this is an opportunity to make your mark at one of Australia's most renowned tourist destinations.

Our venue features:

- A 160-seat indoor dining area

- A 68-seat outdoor dining area

- Cafe counter offering in person and QR Code ordering

- A high‑volume Grab & Go café/bar

- Functions and group catering

This is an exciting opportunity for a motivated hospitality professional who thrives in a fast‑paced environment, enjoys leading large teams, and is passionate about delivering exceptional customer experiences.

About the Role

As the Site Manager, you will be responsible for the overall operation of the venue, ensuring exceptional service, operational efficiency, and financial performance. You will lead and develop a diverse team while maintaining the highest standards of food safety, customer service, and workplace compliance.

Key Responsibilities

- Oversee the daily operations of the café, restaurant, Grab & Go service, and functions.

- Lead, coach, and develop front and back-of-house teams to deliver exceptional customer service.

- Recruit, train and roster the full FOH team ahead of opening.

- Prepare and manage staff rosters in line with operational requirements and labour budgets.

- Drive a positive team culture built on accountability, communication, and continuous improvement.

- Monitor venue performance, labour costs, food costs, and operating expenses.

- Ensure outstanding presentation, cleanliness, and maintenance throughout the venue.

- Maintain compliance with Food Safety, OH&S;, and company policies and procedures.

- Work closely with the Head Chef to ensure seamless service and operational excellence.





- Manage stock control, ordering, supplier relationships, and inventory.

- Lead guest experience and complaint resolution for a high‑expectation international audience.

- Own daily operations: opening/closing, cash and POS reconciliation, banking, incident and maintenance reporting.

- Identify opportunities to improve efficiency, profitability, and the overall guest experience.

- Ensure the venue is prepared for peak tourism periods and special events.

About You

To be successful in this role you will have:

- 3+years leading FOH team in a high‑volume hospitality venue such as a café, restaurant, hotel, or tourism operation.

- Experience managing labour costs, budgets, and financial performance.

- Strong leadership and people management skills with the ability to motivate and develop teams.

- Excellent operational, organisational, and problem-solving abilities.

- Strong understanding of food safety, workplace health and safety, and compliance requirements.

- Calm, visible floor leadership at peak, excellent service recovery.

- Availability to work weekends, public holidays, and peak tourism periods.

- Full Australian working rights, ability to be based near the Great Ocean Road.

Desirable

- Hold Victorian RSA and Food Safety Supervisor certificates.

- Multi-outlet or kiosk/counter-service experience.

- First Aid qualification.

- Experience in tourism or large-volume hospitality operations.

What We Offer

- Market-competitive salary package based on experience.

- The opportunity to lead a flagship hospitality venue in one of Victoria's most visited tourist destinations.

- Autonomy to make a real impact on the operation and guest experience.

- A supportive leadership team and opportunities for professional growth.

If you're an experienced hospitality leader with a passion for operational excellence, team development, and delivering memorable customer experiences, we'd love to hear from you.

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📌 Site Manager (Port Campbell)
🏢 Twelve Apostles Cafe
📍 Port Campbell