We are currently seeking an experienced and customer-focused Administration & Customer Service Officer to join a large Federal Government organisation dedicated to supporting Australians living with disability. This is an exciting opportunity to work in a busy and rewarding environment where your administrative and customer service skills will make a real difference. This role is a full time temporary position until December 2026.

About the Role

This is a diverse and quick-paced position where you will provide high-quality administrative and customer support to ensure the smooth operation of the office.

Key responsibilities include:

- Providing general administrative and office support
- Managing diaries, calendars, and inboxes
- Handling customer enquiries via telephone, email and face to face
- Scheduling and coordinating appointments for clients
- Maintaining accurate records and data entry
- Generating reports and supporting documentation as required
- Assisting with reception and customer service duties
- Supporting team members to meet service standards and deadlines
- Providing general executive and personal assistant support when required

About You

- Previous experience in administration and customer service
- Strong organisational and time management skills
- Intermediate to advanced Microsoft Office skills,



particularly Outlook
- Excellent attention to detail and high levels of accuracy
- Strong written and verbal communication skills
- The ability to work effectively both independently and as part of a team
- A proactive approach with a positive, can-do attitude
- Professional interpersonal skills and the ability to build strong stakeholder relationships

Benefits

- Immediate start available (pending clearances)
- Full-time hours: Monday to Friday, 8:30am - 5:00pm
- Temporary assignment
- ConvenientBoronia location
- Competitive hourly rate of $36.27 + Super
- Opportunity to gain valuable experience within a Federal Government organisation
- Supportive and collaborative team environment

Eligibility Requirements

Please note:

- Be an Australian Citizen
- Successfully complete a Federal Police Check

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

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📌 Customer Service Officer (Williamstown)
🏢 Chandler Macleod Group
📍 Williamstown