SENIOR CASE MANAGER – PERSONAL INJURY – ADELAIDE, SA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well‑being.

The primary purpose of this role is to provide the timely and accurate administration of conciliation processes and excellent customer service to all stakeholders, ensuring that they are kept regularly informed throughout the process.

About The Role

- Proactively manage your own Compulsory Third Party (CTP) claims portfolio through to finalisation, ensuring high‑quality decision‑making and customer‑focused outcomes.
- Assess and manage claimant needs, including analysing medical information, handling benefit‑related correspondence, and coordinating treatment and rehabilitation requirements.
- Evaluate and approve reasonable and necessary treatment and rehabilitation, making evidence‑based decisions aligned with recovery goals.
- Ensure strong compliance and quality standards, maintaining integrity and adherence to all relevant legislation, policies, and guidelines.
- Build productive relationships with key stakeholders including legal, medical, and rehabilitation partners and collaborate with your Team Manager to provide coaching, guidance, and support across the team.

About You





- Experienced in managing complex CTP or personal injury claims
- Strong decision-maker with a customer‑first mindset
- Confident negotiator with solid problem‑solving skills
- Organized, proactive, and comfortable in a target‑driven environment
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits And Perks

- Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work‑life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program—own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.

Adjustments and Support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Important Notice

Allianz will never contact you from an email address that does not end with @allianz.com.au or another official Allianz domain. If you receive an email from an address like ' ' or ' ', it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses: , ,

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let’s care for tomorrow.

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📌 Senior Case Manager Level 1 (Adelaide)
🏢 Allianz Australia
📍 Adelaide