Senior Contact Center Workflow Architect (Melbourne)

Senior Contact Center Workflow Architect (Melbourne)

06 Aug
|
@
|
Melbourne

06 Aug

@

Melbourne

VicRoads is seeking a Senior Workflow Analyst to own and optimise our customer contact platforms, including Amazon Connect and QMS. You will work across CCC and CSC to improve routing, queues, skill profiles and workload distribution to enhance customer outcomes and workforce efficiency.

In this hybrid Melbourne-based role you will configure and continuously improve the platforms, partner with Operations, Product and Technology, and help embed recent capabilities into frontline operations while

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📌 Senior Contact Center Workflow Architect (Melbourne)
🏢 @
📍 Melbourne

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