Kings Park, NSW
Permanent Full Time | 38 Hours per Week

Pegasus Community Care provides staffing and support services across Out-of-Home Care, NDIS and community programs. Our work is fast-paced and operationally critical, ensuring vulnerable people receive safe, consistent and high-quality support.

We are seeking an experienced and motivated Rostering Team Leader to lead our Workforce and Allocations team based in Kings Park, NSW.

This is a hands-on leadership role responsible for overseeing the day-to-day rostering function, supporting and developing team members, ensuring vacancies are filled efficiently, and maintaining high standards of customer service and workforce coordination across the organisation. The successful applicant will be an experienced rostering professional who can lead by example, manage competing priorities, and foster a positive, accountable and high-performing team culture.

Why work with Pegasus Community Care

- Permanent full-time position with an attractive salary package
- Supportive and collaborative leadership team
- Opportunity to influence and improve workforce practices
- Exposure to diverse service streams across NDIS and Out-of-Home Care
- Ongoing professional development and leadership opportunities
- A respectful, values-driven workplace culture

Employment Conditions

- Permanent full-time position (38 hours per week)
- Primarily Monday to Friday office-based role located in Kings Park, NSW
- Occasional weekend work may be required to support operational requirements
- Participation in an on-call escalation roster is required to provide after-hours support and leadership assistance when operational issues arise

About the Role

Reporting to the Head of Rostering,



you will provide day-to-day leadership and operational oversight of the Workforce and Allocations team.

You will ensure shifts are filled effectively, support continuous improvement initiatives, and assist in maintaining workforce compliance, service continuity and exceptional stakeholder service across a 24/7 service environment.

Key Responsibilities

- Provide day-to-day leadership, support and coaching to the Workforce and Allocations team
- Oversee daily rostering operations to ensure shifts are filled efficiently and service delivery requirements are met
- Support and mentor team members, including onboarding, training and performance development
- Assist with the management of complex staffing issues, critical incidents and urgent roster changes
- Monitor workforce coverage and proactively identify staffing risks and service gaps
- Ensure roster practices comply with organisational requirements, industrial obligations and fatigue management principles
- Act as an escalation point for the rostering team in relation to complex workforce matters
- Liaise effectively with operational managers, support staff and other internal stakeholders
- Maintain accurate records and reporting within workforce management systems
- Identify and implement process improvements to enhance service delivery and team efficiency




- Participate in an after-hours on-call escalation roster and provide operational leadership outside standard business hours as required

About You

You are a confident and experienced leader who thrives in a rapid-paced environment and enjoys supporting others to succeed.

You possess strong problem-solving skills, excellent communication abilities and can remain calm under pressure while managing competing operational demands.

- Demonstrated experience in rostering, workforce coordination or scheduling within a high-volume environment
- Previous experience leading, mentoring or supervising staff
- Strong customer service and stakeholder management skills
- Experience using workforce management systems and Microsoft Office applications
- Proven ability to manage competing priorities and meet tight deadlines
- Experience working within disability, community services, health or aged care sectors will be highly regarded

Qualifications / Attributes

- Exceptional organisational and time management skills
- High level written and verbal communication skills
- Strong leadership and coaching capability
- Excellent attention to detail and problem-solving skills
- Sound understanding of workforce planning, rostering principles and service delivery requirements
- Ability to build positive working relationships across all levels of the organisation
- Demonstrated commitment to professionalism, accountability and continuous improvement

Our Commitment

We are committed to a diverse and inclusive workplace and welcome applications from people of all backgrounds. Diversity information, where provided, is not used as part of the selection process.

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