- Working Holiday Visa candidates encouraged to apply

ROLE DETAILS

- $57-$62 per hour + super (DOE)
- Melbourne CBD
- Immediate start preferred
- Office-based role
- Initial 3-month temporary assignment
- Working Holiday Visa candidates encouraged to apply

ABOUT THE COMPANY
Our client is a well-established national organisation committed to delivering exceptional service through operational excellence and continuous improvement. Following the successful rollout of a major transformation program, they're now focused on embedding consistent ways of working across the business. You'll join a collaborative, supportive team where everyone works together to solve problems, share knowledge and continuously improve how the business operates.
ABOUT THE ROLE
This is an exciting opportunity to join a major transformation project as it enters its critical next phase. Working alongside operational leaders and project stakeholders, you'll capture valuable business knowledge, document complex operational processes and ensure critical information is accessible across the organisation. Beyond documenting existing processes, you'll help identify knowledge gaps, streamline workflows and contribute ideas that support continuous improvement. This role will suit someone who enjoys bringing clarity to complexity and can confidently engage stakeholders to capture the details that keep a business running.
DUTIES

- Capture and document business processes across multiple operational teams
- Create clear, accurate SOPs, process maps and operational documentation




- Gather undocumented business knowledge from subject matter experts and operational stakeholders
- Maintain and organise documentation within the organisation's knowledge management system
- Review existing documentation to identify gaps, inconsistencies and opportunities for improvement
- Support project leads with documentation, coordination and project administration
- Maintain consistency, quality and version control across all project documentation
- Assist with project administration and ad hoc operational support as required

SKILLS & EXPERIENCE

- Previous experience in a Business Analyst, Project Administrator, Project Support or similar role
- Demonstrated experience writing SOPs, process documentation and business procedures
- Strong stakeholder engagement skills with the confidence to gather information from operational teams
- Exceptional attention to detail with outstanding organisational skills
- Experience supporting business transformation, operational improvement or change projects
- Advanced Microsoft Office skills, including Excel and Visio (or similar process mapping tools)
- Exposure to CRM platforms such as Salesforce or comparable business systems is highly regarded
- A proactive,



self-motivated approach with the ability to work autonomously
- Exposure to contact centre environments or Lean/process improvement methodologies will be highly regarded

BENEFITS

- Join a high-profile national transformation project
- Work alongside experienced operational leaders and project stakeholders
- Opportunity to make a genuine impact on how the business operates long term
- Collaborative, supportive team culture where everyone contributes
- Gain exposure to a large, complex national organisation
- Melbourne CBD location with excellent public transport access
- Prospect to extend your contract based on project requirements

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2-3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

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📌 Business Process Analyst (Melbourne)
🏢 Lotus People
📍 Melbourne