RL Education is one of Melbourne's leading tutoring providers, offering programs from Prep to Year 12, including VCE and IB. For over 20 years, we have been helping students achieve their academic goals while providing outstanding support to students and families.

We are looking for a motivated and organised Sales & Administration Officer to join our growing team.

About RL Education

RL Education is one of Melbourne's leading tutoring providers, offering programs from Prep to Year 12, including VCE and IB. For over 20 years, we have been helping students achieve their academic goals while providing outstanding support to students and families.

We are looking for a motivated and organised Sales & Administration Officer to join our growing team.

About the Role

This is a varied role combining student consultation, customer service and administration. You will work closely with students, parents, tutors and the management team to ensure a smooth enrolment process and an excellent experience for our families.

No two days are the same, making this a great opportunity for someone who enjoys working with people and thrives in a fast-paced environment.

Key Responsibilities

- Respond to enquiries from prospective students and parents (phone, email and in person)
- Conduct course consultations and recommend suitable programs
- Follow up enquiries and assist with student enrolments
- Build and maintain positive relationships with students and families
- Manage student records and CRM system
- Coordinate class schedules and tutor arrangements
- Assist with day-to-day administrative duties
- Support school events,



seminars and promotional activities
- Work closely with the academic and management teams to ensure smooth operations

About You

We're looking for someone who:

- Has excellent communication and interpersonal skills
- Enjoys talking to people and providing great customer service
- Is organised and able to manage multiple tasks
- Has strong attention to detail
- Is proactive and willing to learnWorks well both independently and as part of a team
- Has a positive attitude and robust work ethic

Requirements

- Previous experience in administration, customer service or sales is preferred
- Excellent spoken and written English
- Mandarin and/or Cantonese is highly regarded
- Strong computer skills (Microsoft Office & Google Workspace)
- Experience in the education industry is an advantage but not essential
- This is a full-time position (38 hours per week). As we operate seven days a week, regular weekend work (Saturday and/or Sunday) is required, with rostered days off during the week.

What We Offer

- Full training provided
- Supportive and friendly team environment
- Career development opportunities
- Performance-based incentives

Why Join RL Education?

At RL Education, we value teamwork, continuous learning and professional growth. You'll be joining a supportive team where your ideas are welcomed, your contribution is recognised, and you'll have opportunities to develop your skills and grow your career.

If you're passionate about education, enjoy working with people and are looking for a rewarding role, we'd love to hear from you.

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📌 Sales & Administration Officer (Williamstown)
🏢 RL Education
📍 Williamstown