A leading financial services organisation in Brisbane CBD are seeking an experienced Senior Collections/Recoveries Officer to manage complex home loan and secured asset accounts through late‑stage recoveries, litigation, possession and sale.

As the Senior Recoveries/Collections Officer, you’ll manage a portfolio of complex, delinquent home loan and secured asset accounts through the full recovery lifecycle.

Strong judgement, stakeholder management and mortgage recoveries experience are essential

Reporting to the Collections Manager, your key responsibilities will include:

- Late‑stage recoveries — manage complex mortgage and secured asset accounts through arrears, litigation and recovery
- Collections - Manage arrear accounts and negotiate payment arrangements.
- Litigation — prepare matters for legal referral, track milestones, review solicitor updates and recommend next steps
- Secured asset recoveries — oversee repossession, valuation, auction, insurance and shortfall activity
- Stakeholder management — provide clear instructions, monitor service levels and escalate delays
- Hardship & vulnerability — identify hardship, refer appropriately and ensure fair customer treatment
- Reporting & governance — maintain registers, trackers, records and contribute to performance reporting
- Compliance & risk — ensure all activity aligns with legislation, policy and industry codes

A leading financial services organisation in Brisbane CBD are seeking an experienced Senior Collections/Recoveries Officer to manage complex home loan and secured asset accounts through late‑stage recoveries, litigation, possession and sale.

As the Senior Recoveries/Collections Officer, you’ll manage a portfolio of complex, delinquent home loan and secured asset accounts through the full recovery lifecycle.

Strong judgement,



stakeholder management and mortgage recoveries experience are essential

Reporting to the Collections Manager, your key responsibilities will include:

- Late‑stage recoveries — manage complex mortgage and secured asset accounts through arrears, litigation and recovery
- Collections - Manage arrear accounts and negotiate payment arrangements.
- Litigation — prepare matters for legal referral, track milestones, review solicitor updates and recommend next steps
- Secured asset recoveries — oversee repossession, valuation, auction, insurance and shortfall activity
- Stakeholder management — provide clear instructions, monitor service levels and escalate delays
- Hardship & vulnerability — identify hardship, refer appropriately and ensure fair customer treatment
- Reporting & governance — maintain registers, trackers, records and contribute to performance reporting
- Compliance & risk — ensure all activity aligns with legislation, policy and industry codes

About you:

- Minimum 3 years of collections experience within mortgages (essential) or secured asset recoveries
- Exposure to handling late‑stage collections
- Relationship builder and ability to read between the lines and come up with a solution.
- Strong knowledge of home loan recoveries, legal referral processes and secured asset recovery
- Experience identifying and managing hardship and vulnerable customer situations
- High attention to detail across legal instructions, account notes, reporting and registers
- Strong negotiation, communication and stakeholder management skills

What’s on Offer

- Brisbane CBD location
- Attractive salary
- Opportunity to influence recovery outcomes and process improvements
- Growing organisation
- Supportive team culture with ongoing development
- Hybrid Work workplace

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📌 Senior Collections Officer (Brisbane City)
🏢 Kbh Solutions
📍 Brisbane City