We're looking for an experienced Freight & Customer Service Administratior to join our operations team at a leading manufacturing facility in Melbourne's east. This is a dynamic, multi-functional role combining freight coordination, invoicing, and customer service support.

You'll manage our freight logistics across multiple carriers and customer channels, ensure accurate and timely billing, and be the first point of contact for customer inquiries. It's a role with genuine variety-no two days the same-and real responsibility in keeping our operations running smoothly with a focus on cost improvement and effeciency.

This role is ideal for someone who enjoys working independently, solving problems on the fly, and taking ownership of critical business functions.

Your Key Responsibilities

Freight & Logistics (60%)

- Book and coordinate freight shipments with multiple carriers
- Track deliveries, manage schedules, and communicate with customers
- Negotiate rates and resolve carrier issues
- Maintain freight records and identify cost-saving opportunities
- Manage complex, multi-SKU shipments and fragile product handling
- International container exporting and importing.

Invoicing & Billing (25%)





- Generate accurate customer invoices in our ERP system
- Process payments, reconciliation, and billing corrections
- Manage accounts and resolve billing discrepancies
- Maintain clean, auditable records

Customer Service (15%)

- Answer customer calls and respond to inquiries professionally
- Handle order status, delivery, and payment questions
- Resolve issues with empathy and urgency
- Escalate complex matters appropriately

About You

- 3+ years' experience in freight, logistics, operations, or warehouse administration
- Proven competency with invoicing and billing processes
- Experience with ERP systems (SYSPRO, SAP, NetSuite, or similar)
- Strong attention to detail and commitment to accuracy
- Excellent organisational and time-management skills
- Skilled phone manner and customer service orientation
- Proficiency in Excel and standard office software
- Ability to work independently and problem-solve under pressure

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📌 Freight & Customer Service (Williamstown)
🏢 Composite Materials Engineering
📍 Williamstown