Automatic Transmission Specialists | 40+ Years | Excellent Salary Package

About Us

We're a family-owned automatic transmission specialist in Ringwood with more than four decades in the trade. We run a busy workshop, we work hard, and we look after our customers. We need a Workshop Manager who can run the front-of-house, keep jobs moving, and communicate clearly with customers, technicians, parts suppliers and other automotive businesses.

The Role

This is a hands-on workshop leadership role. You'll run the service desk, manage bookings, quotes and invoices, and stay on top of job flow from start to finish. You'll also be the go-between for parts suppliers and external automotive businesses, making sure parts arrive on time, jobs stay on schedule, and communication is tight.

If you've worked in a workshop and know how to keep a team moving, you'll fit right in.

Key Responsibilities

Run the front-of-house service desk and control daily workflow

Manage bookings, job scheduling and technician coordination

Process repair orders, quotes, invoices and job documentation accurately

Deal with customers professionally - phone, counter and follow-ups

Act as the main contact for parts suppliers,



couriers and external automotive businesses

Chase parts, confirm availability, manage delays and keep technicians updated

Maintain tight communication between customers, technicians and suppliers

Keep the service centre organised, productive and running smoothly

Handle issues, delays and customer concerns without fuss

About You

Strong workshop leadership or workflow management experience

Clear communicator who can deal confidently with customers, technicians and suppliers

Highly organised with solid attention to detail

Experience in automotive service, workshop admin or service advising

Comfortable with workshop management systems and quoting/invoicing tools

Practical, steady under pressure and solutions-focused

Understands how a busy workshop operates and what keeps it moving

What We Offer

Excellent salary package

Long-term stability in a well-established family business

Straightforward, supportive team culture

A leadership role where your decisions directly impact productivity and customer satisfaction

A specialist environment with genuine career longevity

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📌 Workshop Manager - Automotive Service Centre (Williamstown)
🏢 About Your Business
📍 Williamstown