Senior Tier 2 Support Engineer – Automation & Microservices (City of Sydney)

06 Aug

Blackpoint Cyber

City of Sydney

06 Aug

Blackpoint Cyber

City of Sydney

Blackpoint Cyber is seeking a Tier 2 Support Engineer to act as the technical escalation point for Tier 1, diagnosing complex issues across microservices, APIs, and cloud infrastructure. You’ll drive resolution and continuously improve workflows powering our support operations.

You will design automated workflows, leverage Zendesk automations, and collaborate with Engineering to improve product reliability while delivering a robust customer experience.

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📌 Senior Tier 2 Support Engineer – Automation & Microservices (City of Sydney)
🏢 Blackpoint Cyber
📍 City of Sydney

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