General Manager - Business Operations and Delivery

Caravan Industry Victoria is a dynamic industry organisation representing and supporting the caravan and motorhome sector across Victoria. We are committed to advancing the interests of our members, promoting industry best practice, and facilitating growth within the caravan and motorhome industry. Our organisation plays a vital role in connecting stakeholders, advocating for industry needs, and delivering valuable services and initiatives that contribute to the sector's success and reputation.

About the role

Caravan Industry Victoria is entering its next stage of evolution. With growth comes opportunity as we have grown from a small not-for-profit operating model into a more advanced industry organisation with multiple business streams, managers, events, member services, training, tourism and commercial priorities.

We are now seeking a General Manager - Business Operations & Delivery to ensure the business operates as one coordinated organisation.

About the opportunity

This is a rare opportunity to join a respected industry body that supports, promotes and represents Victoria's caravan, camping and RV sector - an industry connected to lifestyle, tourism, events, training, manufacturing, retail, service and regional visitation.

This role is for someone who enjoys building momentum, improving how teams work together and turning plans into practical delivery.

You will have influence across a diverse organisation that delivers major consumer events, industry events, member services, training and workforce development, tourism and lifestyle activity, commercial partnerships and industry programs.

The role will suit a hands‑on senior leader who can bring structure without overcomplicating things, support people to do their best work, and help a growing organisation lift its performance.

What you will help lead

Business operations and delivery across a varied and purpose‑led organisation.

Planning, coordination and follow‑through across multiple business areas.





Support for managers and teams to deliver agreed priorities and outcomes.

Improved systems, reporting, processes and ways of working.

Commercial and budget discipline in a resource‑conscious environment.

A professional, constructive and accountable team culture.

About you

You have experience leading teams, managers or functional leads.

You are practical, calm and organised, with the confidence to make decisions and follow through.

You understand how to balance people, budgets, priorities and service delivery.

You can build trust while still setting standards and expectations.

You communicate clearly and can bring people with you through change.

You are interested in industry, member value, events, training, tourism, business growth or service‑based organisations.

What we're looking for

Minimum 7–10 years of experience in a general management, operations management or business management role, preferably within an industry body, association, not‑for‑profit organisation or similar membership‑based entity

Proven track record of successfully managing operational budgets, financial performance and resource allocation in complex organisational environments

Strong experience in leading, managing and developing teams across multiple functional areas, with the ability to foster collaboration and high performance

Demonstrated experience in programme and project delivery, with the ability to manage multiple initiatives simultaneously and meet deadlines

Excellent stakeholder management skills, with proven ability to build and maintain relationships with diverse audiences including members, Board members, government bodies and external partners





Strong understanding of governance, compliance and risk management frameworks, with experience reporting to Boards or senior leadership bodies

Excellent communication, problem‑solving and decision‑making skills, with the ability to think strategically and act operationally

Experience with member or customer service delivery and a genuine commitment to understanding and meeting organisational and member needs

Proficiency in business management systems, financial management software and Microsoft Office applications

Tertiary qualification in business management, commerce, administration or a related discipline is preferred

Professional certifications in management, governance or a related field would be advantageous

What we offer

Caravan Industry Victoria offers a rewarding opportunity to make a meaningful impact within an important industry sector. As Victoria is the heartland of the Caravan Industry, it feeds the whole country. Seen as the leader, you will step into a highly focused, impactful and important business with the capability to shape and nurture an industry for the future.

We are committed to creating a supportive workplace culture that values work‑life balance and employee wellbeing. We are focused on a team culture, where everyone plays their role in achieving success, focused on achieving outcomes and giving staff the opportunity to grow. Our team enjoys a team-oriented working workplace where ideas are valued and contributions are recognised. This allows you to manage your professional and personal commitments effectively.

A visible role with genuine influence across an important Victorian industry.

A broad remit across events, membership, training, tourism, partnerships and industry programs.

The chance to shape a newly created role rather than to create a framework based on foundations of success.

A close working relationship with the CEO and a transparent opportunity to make a practical impact.

#J-18808-Ljbffr

📌 General Manager - Business Operations and Delivery (Melbourne)
🏢 Caravan Industry Victoria
📍 Melbourne