Full time

Remote

Hybrid

1d ago , from Illawarra Mercury Job Board

ICT Business Analyst
Positions available in : Sydney/ MelbourneWork Type: Hybrid/ RemotePermanent /Full time opportunity

Every role at Simplus requires a professional who has a broad understanding of professional services and who possesses the tool kit of a consultant. That tool kit will include stakeholder management, keen business acumen, the ability to create and maintain collateral, strong collaboration skills, the ability to lead workshops, kick offs and training sessions. Consultants within our teams have inquisitive minds and are striving to continually learn and bring their A game every day.

Being part of the team here is not only contributing to the role you do, but also to the wider Simplus community. We are looking for candidates who can challenge the status quo, resolve tough problems, and make complex things straightforward. As a member of Simplus we all have three primary responsibilities:Be a critical thinker: solve tough problems for the world’s biggest brands, work together, and be relentless in ensuring successful outcomes for clients.

Be a steward: look after each other and the company on our collective journey to success by being accountable, doing the right thing, and promoting a caring corporate culture. Be Tenacious: be determined, crafty, spirited and resilient. Challenge conventional wisdom and refuse to take no for an answer.

Qualifications / Experience / Knowledge Required

Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, and/or a related field

Enterprise consulting experience, including implementation experience with major technology programs

Integration and interface experience with Salesforce, MuleSoft or other solutions

Hands-on experience in planning, evaluating, overseeing, and configuring the integration of technological systems

Extensive knowledge of integration files formats and canonicalstructures transmission protocols, and transformation technologies





Ability to understand and be responsive to customer needs and to advocate for customer success

Experience defining and delivering enterprise applications on the Salesforce platform

Ability to work independently and as part of a distributed team and a willingness to take ownership of problems

Strong presentation and facilitation skills - must be able to deliver workshops and strategize at a C level.Professional/technical skills

Ability to translate Salesforce and CRM related data/facts/info into opportunities

Expertise in drawing activity flow and architecture diagrams

Ability to explain technical issues with non-technical personnel

Excellent interpersonal skills and the ability to have a presence in a meeting environment

Ability to prepare and deliver workshops/training

Responsibilities / Duties

Participate in sessions with Salesforce.com customers and other team members to understand Business Requirements and Business Processes AnalysisDocument detailed business, functional & technical requirements and analyse data and execute data migration strategies and mapping

Configuration of Salesforce.com and related third party application

Assist project managers to manage delivery outcomes, time frames and change management processes

Liaison with clients on an ongoing basis, to maintain and develop the business relationship ensure satisfaction with services provided and identify opportunities for further growth

Co-ordinate escalations to bring about resolution to meet client standards

Always Promote the Company’s business in a positive and professional manner

This job description is a close guideline as to what you will be asked to do in your role. It is not exhaustive, and you may be asked to contribute to work outside of what is set within this document. Simplus is able to ask you to work outside of this remit within reasonable direction.

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📌 ICT Business Analyst (New South Wales)
🏢 Simplus ANZ (Infosys Salesforce Practice)
📍 New South Wales