Adairs is seeking a seasoned Customer Service leader to guide the team and shape the customer experience across stores and online. Working with senior leaders, you will drive service excellence, coach a high-performing remote or hybrid team, and deliver initiatives that improve support for customers.
This role demands 5+ years in contact centre management, solid leadership, and the ability to analyse metrics, manage change, and present to Senior Management.
#J-18808-Ljbffr
📌 Customer Experience Operations Leader (Moe)
🏢 Adairs
📍 Moe