Customer Support Specialist - Practice Management Software

Zedmed is a Melbourne-based software company that puts patient care at the heart of its brand. We turn the best e-health technology into trusted solutions for our ever-growing client base. After more than 30 years in business, we know what works in the medical sector and we’re happy to offer up our expertise. We continually work to ensure that our Practice Management application is the most powerful and user-friendly application on offer.

About the role

We are seeking a full time Customer Support Specialist to join our team at Zedmed. As a Customer Support Specialist, you will be the first point of contact for our clinic customers, helping them resolve software-related queries, troubleshoot application issues, and get the most out of our platform. Our clients are typically small to large GPs, hospitals, specialists, and allied health professionals.

With your customer service experience, you will enjoy working with people within a dynamic team, in a stimulating, fast-paced environment. This is an exciting opportunity for the right individual to harness their application skills and kick start their career while learning all about Zedmed.

Tasks & responsibilities

The key to being successful in this role lies in your ability to communicate effectively with a broad range of clients and quickly understand their issues and the resolution required. Technical and application support experience is preferred but the most important thing is that you are a strong, empathetic communicator.

- Respond to customer enquiries via phone and email in a timely and professional manner
- Troubleshoot and resolve software issues,



escalating complex cases to Level 3 support when required
- Assist customers with day-to-day use of the practice management software
- Log, track, and update support tickets accurately in our ticketing system
- Provide clear, empathetic, and solutions-focused communication to customers, particularly those in healthcare settings
- Identify recurring issues and provide feedback to the product and development teams
- Maintain up-to-date knowledge of software updates, features, and known issues
- Contribute to the creation and improvement of support documentation and FAQs

Qualifications & experience

- Exceptional customer service skills with at least 2 years’ experience and the ability to build rapport and manage resolutions.
- Experience with a medical software is a must.
- Proficient in using Windows operating system along with an intermediate level in using computer applications.
- Be confident in providing explicit communication - both verbally and written.
- Be technically savvy with an inquisitive nature - someone who enjoys problem solving.
- Someone that enjoys challenges with the capability to work well with the team.
- Would be self‑motivated and professional and confident with Technology.

Please note that only shortlisted candidates will be contacted. Application questions will relate to your right to work in Australia, customer service experience, practice management software experience and salary expectations.

Competitive remuneration package.

Spacious and modern office CBD located.

Career progression- opportunities to grow within our business.

On the job training and support provided on commencement.

Work within a supportive and respectful environment.

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📌 Customer Support Specialist - Practice Management Software (Melbourne)
🏢 Zedmed
📍 Melbourne