We are currently seeking motivated Retail Security Officers to join our team in a full-time rotating role, with additional opportunities available for part-time and casual employment.
Roster:
- Full-Time roster is four days on then four days off, rotating through an 8 week cycle.
- Part-Time & Casual roles also available.
As a Trident Security Officer, you will be responsible for providing a safe, welcoming environment while maintaining a strong security presence on-site. We are looking for individuals who are passionate about customer service, quick-thinking, and ready to be part of a professional and supportive team.
Your responsibilities will include:
- Providing high-quality customer service and front-line support
- Identifying and resolving potential risks and issues proactively
- Responding to all medical and security incidents
- Accurately reporting and recording incidents during your shift
- Using conflict resolution and de-escalation techniques effectively
To be successful in this role, you will need:
- A current QLD Security License with valid Crowd Control function
- Current First Aid and CPR certificates
- Valuable written and verbal communication skills
- A customer-first attitude with strong interpersonal skills
- High personal integrity and grooming standards
What we offer:
- Full professional uniform provided
- Stable, long-term employment opportunities
- On-site training and ongoing professional development
- A supportive, inclusive team environment
Trident Services Australia is a national leader in fully integrated service delivery, supporting retail centres and airports across Australia through comprehensive, client‑focused solutions. We are proud to provide high‑quality security services at Townsville Shopping Centre.
Trident is an equal chance employer that values diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, and people from all backgrounds.