Job Description

We are seeking a highly experienced and operationally focused Senior Manager or General Manager to lead the day‐to‐day operations of our nursing agency based in Toowoomba, QLD 4350. This role is ideal for a and 8–10 years of industry experience who thrives in fast‐paced environments and is passionate about delivering high‐quality healthcare services through strong operational execution.

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Key Responsibilities

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- Provide direct operational leadership across all aspects of the nursing agency, ensuring efficient service delivery and workforce management.

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- Lead and manage daily clinical and administrative operations, ensuring compliance with healthcare regulations and accreditation standards.

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- Manage and optimise staffing, workforce planning and talent acquisition to meet client needs.

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- Develop and maintain robust relationships with healthcare providers, hospitals, aged care facilities and key stakeholders.

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- Drive business growth through client engagement, service expansion and operational efficiencies.

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- Ensure high standards of patient care, staff performance and customer satisfaction.

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- Monitor financial performance, budgeting and cost management to achieve sustainability and profitability.

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- Lead, mentor and develop a high‐performing team, fostering a culture of excellence, accountability and continuous improvement.

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- Implement quality assurance and risk management strategies to maintain a safe and effective service.

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Key Selection Criteria

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- Minimum 8–10 years of experience in the healthcare or nursing agency industry, with senior leadership experience.

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- Strong knowledge of regulatory and compliance requirements in the Australian healthcare sector.

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- Proven ability to manage operations, workforce planning and service delivery in a fast‐paced environment.

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- Demonstrated experience in financial management, budgeting and business growth strategies.

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- Excellent stakeholder engagement, communication and leadership skills.

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- Ability to drive continuous improvement, innovation, and strategic initiatives.

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- Experience working in a regional or rural healthcare setting (highly desirable).

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What We Offer

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- A leadership opportunity within a well‐established nursing agency.

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- Competitive salary package and advantages.

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- Relocation Assistance.

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- Supportive team environment with career development opportunities.

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- The chance to make a meaningful impact in regional healthcare services.

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Direct applicants only – No recruitment agencies please, no visa sponsorship.

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Seniority Level: Director

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Employment Type: Full‐time

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Job Function: General Business, Management, and Health Care Provider

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Industries: Nursing Homes and Residential Care Facilities, Hospitals and Health Care, and Public Health

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📌 General Manager (Nursing Agency) (Toowoomba)
🏢 ARA Group
📍 Toowoomba