At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

Job Description

We are seeking an experienced ServiceNow Consultant with 7-9+ years of hands‑on development experience to join our team. This role requires a technical specialist who combines deep ServiceNow platform expertise with strong stakeholder management capabilities. The ideal candidate will have extensive experience delivering end‑to‑end implementations across ITSM, CSM, and CMDB modules, along with proven skills in platform upgrades, performance tuning, and enterprise integrations.

As a ServiceNow Consultant, you will be responsible for designing, developing, configuring, and optimizing ServiceNow solutions that align with business processes and drive operational efficiency. You will work closely with business stakeholders, architects,



and engineering teams to deliver high‑quality technical implementations while maintaining platform best practices and ensuring system stability. This position requires both technical depth in ServiceNow development and the ability to translate business requirements into scalable technical solutions.

Qualifications

- 7+ years (preferably 9+) ServiceNow hands‑on development
- Deep expertise in ITSM, CSM, and CMDB modules
- ServiceNow Glide scripting and platform upgrades
- Performance tuning and capacity sizing
- Scripted REST APIs and enterprise integrations

Benefits and Perks

- paid parental leave
- initiatives focused on your well‑being
- discounted health insurance
- discounts on various products and services
- regularly recognised and rewarded for high performance
- Capability Fingerprint
- industry and partner training programs
- special interest groups
- AI-driven learning platform

NCS Australia is an equal‑chance employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Work rights and background checks

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

#J-18808-Ljbffr

📌 ServiceNow Consultant (Melbourne)
🏢 NCS Group
📍 Melbourne