We are seeking a friendly and experienced Guest Service Agent to join our team at Mercure North Melbourne on a casual basis. In this varied role, you will be responsible for delivering exceptional customer service to our guests while assisting with the day-to‑day operations of the hotel.

What you’ll be doing

- Efficiently check guests in and out of the hotel
- Respond to guest enquiries and address any concerns in a professional and timely manner
- Assist with handling cash and processing payments
- Manage the hotel's reservation system and room allocations
- Provide concierge services and recommendations to guests
- Collaborate with the wider hotel team to ensure a smooth guest experience
- Maintain a high level of cleanliness and presentation in the hotel lobby and public areas

What we’re looking for

- Previous experience in a guest service or customer-facing role within the hotel industry
- Excellent communication and interpersonal skills with a friendly and professional demeanor
- Strong problem‑solving abilities and the capacity to work well under pressure
- Demonstrated attention to detail and a commitment to delivering high‑quality service




- Flexibility to work a range of shifts, including weekends, public holidays, and overnight
- Proficient with hotel reservation systems and point‑of‑sale technology
- Capacity to work well both within a team or individually
- Understanding of Night Audit procedures preferred

What we offer

- Competitive hourly rate
- Opportunities for career development and flexible working arrangements
- Discounted hotel stays and dining offers

This is a casual role – opportunity for further shifts if successful.

Mercure North Melbourne is part of the Mercure hotel group, a leading international brand within the Accor hospitality portfolio. As a midscale hotel conveniently located in the fringes of Melbourne's CBD, we pride ourselves on delivering a memorable guest experience through our attentive service and modern facilities.

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📌 Guest Service Agent (Melbourne)
🏢 MERCURE
📍 Melbourne