Baw Baw Shire Council is seeking a Coordinator Customer Experience to lead the customer service function and drive a customer-centric culture across the organisation. You will oversee service delivery, lead improvement initiatives and mentor a high-performing team in a growing municipality.
The role focuses on using customer insights to shape how services are delivered and to ensure accessible, positive experiences for the community, while aligning with the Council's culture-first values.
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📌 CX Lead: Customer Experience & Service Improvement (Drouin South)
🏢 Baw Baw Shire Council
📍 Drouin South
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