Warranty Administrator (12 Month Contract)

We Are Carlisle
Carlisle Homes is a proud, Australian-owned business with a mission to make lives better. The pride in our brand comes from the impact that we have in building homes for Australian families. What we do is special; building homes, strengthening communities, and being part of creating a new Victoria is something we wear with pride.

The opportunity we have to enrich the lives of our customers resonates deeply with our people and is a responsibility that we do not take lightly. Our focus on quality over quantity has provided Carlisle with strong foundations to reach the heights of success that the company is well respected for today; both within our industry and as a reputable employer on the national stage.

We are looking for a Warranty Administrator who will join our agile Warranty team. In this role, you will be responsible for managing warranty cases, coordinating inspections and workflow activity, and ensuring issues are assessed and resolved in line with process while delivering outstanding service and clear communication throughout the customer journey.

In this role, you will be responsible for the following:

- Triage all new cases logged daily and prioritise urgent matters as they arise
- Coordinate bookings for inspections and support the day-to-day workflow of warranty files
- Review and reconcile files, including monitoring aged cases and 90-day notifications
- Investigate claims and determine whether items qualify under warranty guidelines
- Go above and beyond supporting our Inspectors to ensure client expectations are met
- Update workflow systems daily and maintain accurate job records
- Work closely with inspectors and internal stakeholders to progress outcomes efficiently and in line with our standards

We are ideally seeking candidates with:

- Proven experience in customer service, administration and support roles
- Experience within the residential building industry, insurance/repairs,



real estate or property sectors will be highly regarded
- A proactive mindset with the ability to identify solutions, not just problems
- A collaborative team player who performs well in fast-paced, high-pressure environments
- Excellent organisational skills with the ability to manage competing priorities and resolve issues effectively
- Strong written communication skills with the confidence to manage sensitive customer matters professionally

Carlisle perks!
As a named Great Place to Work (not once, but five times!), our commitment to making life better for our people speaks for itself. Here's a snapshot of our perks:

- An industry first, Family Friendly Program to support parents at all stages of the parenting journey including up to 21 weeks paid parental leave and a $250 baby bonus
- Exciting programs to support financial confidence, mental health and physical wellbeing including a virtual speaker series, Flu vaccinations, skin checks, EAP, wellbeing sessions and so many more
- Ongoing learning and development opportunities to help you reach your full potential – whether through our highly engaging and interactive e-learning platform or formally recognised courses, we’re here to encourage your long-term growth
- Loyalty days for every year of service equating to one whole weeks extra annual leave after 5 years; and Carlisle Day – an extra day off before Melbourne Cup
- Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Carlisle Rewards platform
- Parties, award nights, mid-year and end-of-year events, Family Fun Day… you name it, we celebrate it! At Carlisle we believe that celebrations are a time where true connection happens, bringing even more camaraderie to our team
- Brand new office featuring state of the art workspaces, gaming rooms, massage chairs and a rooftop sports court

If you're seeking a challenging environment, focused on excelling as an individual and working in a vibrant team then this could be the role for you.

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📌 Warranty Administrator (12 Month Contract) (Moe)
🏢 Carlisle Homes
📍 Moe