Operations & Risk Manager (Payments)

Melbourne CBD Fringe / Inner South

Package circa $170,000 (including super)

Drive operational excellence within a growing payments environment.

We're partnering with a well-established Australian tech organisation undergoing significant growth and investment across its operations function.

As the business continues to scale, we're seeking an experienced Operations & Risk Manager to lead a critical operational function focused on payments, operational risk, fraud prevention and continuous improvement.

This is an outstanding opportunity to join a collaborative, high-performing business where you'll work across operations, technology, compliance and customer-facing teams to improve processes, strengthen controls and support the delivery of exceptional customer outcomes.

About the role

Reporting to a senior operational leader, you'll take ownership of a broad portfolio encompassing payments operations, operational risk, fraud controls and process optimisation.

You’ll play a key role in ensuring operational performance remains efficient, scalable and compliant, whilst driving initiatives that improve customer experience and reduce operational risk.

Key responsibilities

- Lead day-to-day payments operations, ensuring transactions are processed accurately, securely and efficiently.
- Drive operational excellence across payment processing, transaction monitoring and operational risk management.
- Develop, review and enhance operational procedures, governance frameworks and internal controls.
- Monitor payment performance, operational metrics and emerging fraud trends, implementing proactive improvements.
- Oversee operational incidents,



investigations and root cause analysis to minimise customer and business impact.
- Partner with internal stakeholders across Technology, Product, Compliance, Customer Operations and Commercial teams to deliver operational improvements.
- Support the operational delivery of new payment capabilities, products and strategic initiatives.
- Build and maintain solid relationships with external payment providers and industry partners.
- Produce meaningful operational reporting and insights for senior leadership.
- Identify opportunities for automation, process optimisation and continuous improvement.
- Ensure operations continue to meet internal governance standards and relevant regulatory obligations.

About you

You’ll bring experience from a payments, financial services, fintech, banking or similarly regulated environment, together with a genuine passion for operational excellence.

You’ll ideally possess experience across several of the following:

- Payments Operations
- Payment Risk
- Fraud Operations
- Transaction Monitoring
- Merchant or Acquiring Operations
- Operational Risk & Controls
- Governance & Compliance
- Incident Management
- Process Improvement & Automation
- Continuous Improvement
- Stakeholder Management

Experience working with payment providers, acquiring environments or card-based payment ecosystems will be highly regarded.

Why apply?

- Package circa $170,000 (including super)
- Melbourne CBD Fringe / Inner South location
- Hybrid working environment
- Join a growing organisation investing heavily in its operations capability
- Broad role with genuine ownership and influence
- Work alongside experienced leaders in a collaborative, high-performing culture
- Excellent long-term career growth opportunities

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📌 Operations & Risk Manager (Payments) (Melbourne)
🏢 CircuIT Recruitment Group
📍 Melbourne