Customer Care 2IC: Lead Escalations & Coaching (Williamstown)

Customer Care 2IC: Lead Escalations & Coaching (Williamstown)

06 Aug
|
Wesfarmers Industrial & Safety
|
Williamstown

06 Aug

Wesfarmers Industrial & Safety

Williamstown

Wesfarmers Industrial & Safety – Scoresby VIC is seeking a Customer Care Consultant 2IC to support daily operations, escalate issues, and mentor team members. You will work closely with the Team Leader and Supervisor to enhance service delivery and ensure customer-first outcomes.

The role emphasizes coaching, workflow monitoring across telephony and email channels, and taking a proactive approach to solve customer problems.

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📌 Customer Care 2IC: Lead Escalations & Coaching (Williamstown)
🏢 Wesfarmers Industrial & Safety
📍 Williamstown

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