Role Overview

The People Technology Support Specialist will provide responsive day-to-day support across AVEVA's People Technology platforms, primarily Workday, ServiceNow HRSD, and Peakon. The role focuses on operational excellence, maintaining data integrity, contributing to knowledge assets, and collaborating with the wider team to ensure platforms remain reliable, efficient, and user-centric.

What You Will Do

The Analyst will act as a reliable first point of contact for People Technology queries, provide guidance on system functionality, standard processes, and best practices, and assist with executing EIBs and processing Service Request cases.

Why It Might Be a Fit

The ideal candidate will have 1-2 years' experience in HR technology, systems support, or a related operational support role, with a basic understanding of HR systems, data structures, and system architecture. Solid attention to detail, customer service, written communication, and stakeholder management skills are required.

Requirements

- 1-2 years' experience in HR technology, systems support, or a related operational support role
- Basic understanding of HR systems,



data structures, and system architecture
- Experience using case or ticket management systems (e.g. ServiceNow)
- Strong attention to detail, with experience maintaining accurate system data, records, and audit-ready documentation
- Ability to follow established processes and controls, understand dependencies, perform basic issue analysis, and escalation appropriately
- Understanding of GDPR and responsible handling of sensitive employee data
- Strong customer service, written communication, and stakeholder management skills
- Good organisation and time management skills, with the ability to manage competing priorities
- Exposure to User Acceptance Testing (UAT) and/or regression testing

Benefits

- Gratuity
- Medical and accidental insurance
- Very attractive leave entitlement
- Emergency leave days
- Childcare support
- Maternity, paternity and adoption leaves
- Education assistance program
- Home office set up support (for hybrid roles)
- Well-being support

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📌 People Technology Support Specialist (New South Wales)
🏢 Aveva
📍 New South Wales