Novotel Sydney West HQ is currently recruiting for anexperienced Assistant Manager to join the Reservations team.

About the role:

Reporting to the Reservations and Revenue Manager, you will beresponsible for supporting the day-to-day operations of theReservations Department, ensuring efficient reservation processes,exceptional guest service, and the optimization of room inventoryto maximise hotel revenue.

Key responsibilities:

Supervise and support Reservations Agents, providing coachingguidance and operational support.

Ensure all reservations are processed accurately and withinestablished service standards.

Monitor reservation queues, emails, telephone enquiries andthird-party booking channels.

Manage amendments, cancellations and special requests inaccordance with policies.

Ensure all reservation records and complete, accurate, andcompliant with Accor standards.

Handle escalated reservation enquiries and guest complaintsprofessionally and promptly.

Assist the Reservations & Revenue Manager in managing roominventory to maximise occupancy and revenue.

Monitor daily booking pace and advise on reservation trends.

Our perfect fit:

- An experienced Reservations Agent (Accor preferred) withexcellent organisational, interpersonal, relationship management,influencing and negotiation skills.
- Outstanding communication and stakeholder managementskills.
- Able to work well under pressure with excellent attention todetail.
- Strong working knowledge of Opera PMS.




- Strong sales focus and the ability to upsell the hotelfeatures.
- Ambitious and enthusiastic.

The Perks!

We saved the best until last! Not only will you be working atSydney's leading landmark destination for entertainment, fitness,lifestyle & accommodation in the Western Sydney region, we wouldalso like to provide you with:

- A fun, friendly and passionate team!
- Flexible rosters to ensure you get time to relax andunwind
- Free Gym Membership to the largest fitness facilities inWestern Sydney, ONE55!
- Complimentary Lunch or Dinner during your shift cooked by adedicated team of chefs and cooks, served up in our very own stafflounge
- Ongoing discounts on accommodation, restaurants and sport &recreation; programs
- A 'sweet' Rewards & Recognition Program for all team membersand GREAT staff offers!
- Unlimited career development and skilled growthopportunities including training across other departments and rolesat West HQ
- Uniforms and secure parking

About Us:

At Novotel Sydney, West HQ, we offer more than just premieraccommodation with luxurious touches. Situated in the middle ofWestern Sydney, minutes from the M7 Motorway and only 45 minutesfrom Sydney's CBD, our location is unparalleled. With 164 rooms,eight multi-purpose event venues and an on-site bar and restaurant,Novotel Sydney, West HQ is one of the best all-encompassing hotelsin the country.

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📌 Assistant Reservations Manager (Blacktown)
🏢 Novotel
📍 Blacktown