We are partnering with an exciting company who is seeking a payment field operation executive with some experience in the payments space, enjoy being on the ground, building relationships, and making things happen. This role is based in Melbourne

The successful candidate will be responsible for driving the adoption of the organisations solutions, including payment acceptance, brand exposures, in Australia. They will manage day-to-day interactions with local merchant partners and drive account success. The role involves extensive interactions with various local businesses and payment partners in the market and while a close working relationship with internal teams Nationally and Internationally

General Responsibilities include:

- Relationship Development & Management.
- Ensure merchants within the assigned area are properly set up for payment acceptance, including QR codes, POS devices, and terminals.
- Conduct regular checks in key business districts and industry segments to improve payment success rates and usage frequency.
- Collect and report issues faced by merchants in payment acceptance, and coordinate with technical or operations teams for resolution.
- Provide merchants with basic training on payment processes to improve proficiency and engagement.
- Assist the BD team in supporting projects with local merchant and key account partners management such as payment acceptance, campaign activation, on-going operational support.





Requirements

- Diploma or above, any major. Experience (min 3-5 years) in payments, FMCG, or O2O industries is a plus.
- Proficient in English and Chinese speaking in daily work; excellent cross-cultural communication skills
- Familiar with offline merchant ecosystems and basic understanding of payment industry (acquiring, QR payments, aggregation, etc.).
- Robust communication and relationship management skills with merchants and partners.
- Data-driven mindset with the ability to identify issues and opportunities from transaction performance.
- Willingness to work in the field with strong execution capability and sense of responsibility.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

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📌 Payment Field Operations Executive (Melbourne)
🏢 ManpowerGroup
📍 Melbourne