Operational Risk Manager Melbourne | Permanent, Full-Time

At Heartland Bank, we are committed to building a strong risk culture that supports sustainable growth, protects our customers and enables confident decision making. We are looking for an experienced Operational Risk Manager to join our Enterprise Risk, Compliance & Sustainability team and play a key role in strengthening our Line 2 operational risk capability.

About the role

Reporting to the Head of Enterprise Risk, Compliance & Sustainability, you will provide independent Line 2 oversight across operational risk management, helping to ensure our risk framework remains effective, embedded and aligned to regulatory requirements and business strategy. You will partner with leaders across the business, providing constructive challenge, practical advice and meaningful insights that support better risk outcomes.

What you'll be doing

Maintain and continuously improve Heartland's operational risk management framework, policies and standards. Lead Risk and Control Self-Assessment (RCSA) activities and targeted operational risk reviews across the business. Analyse operational risk trends, emerging risks, control gaps and key risk themes, translating insights into meaningful reporting. Provide Line 2 oversight of business continuity, operational resilience and critical operations activities. Support oversight of service provider and outsourcing risk, including remediation and assurance activities. Lead or contribute to assurance reviews and monitor remediation actions through to closure. Support governance forums through high-quality reporting, escalation and risk insights. Drive continuous improvement initiatives that strengthen risk maturity, reporting and risk culture across the organisation.

Does this sound like you?

You have 5+ years' experience in operational risk, enterprise risk, audit,



assurance or a related discipline within banking or regulated financial services. You have strong knowledge of operational risk frameworks, RCSA methodologies, controls, incidents and assurance practices. You understand APRA prudential standards, particularly CPS 220 and CPS 230. You're confident engaging with senior stakeholders and providing constructive challenge where required. You can translate complex risk information into clear, practical insights and recommendations. You enjoy identifying improvements that enhance risk management, resilience and organisational effectiveness. Experience with Protecht or a similar GRC platform will be highly regarded.

A bit about us and what we do

At Heartland Bank Australia, we focus on providing Australians with specialist banking products that are the best or only of their kind. We do this digitally so our customers can spend more time on the things that matter most - instead of waiting in a queue to speak with someone at a bank. We're well-established in Australia and have been serving Australians since 1971. We're the leading provider of reverse mortgages and of specialist livestock finance. We're part of the Heartland group of companies which has more than 145 years of experience in financial services. Heartland is listed on the New Zealand and Australian stock exchanges (NZX/ASX: HGH).

Our values define who we are

We're innovative and always evolving. We work together as one team and have big ambition. We offer real opportunities for learning and career development.



You can also get involved in driving change through our internal groups, including our rainbow committee, Growing Families, wellbeing and sustainability groups.

Our perks

- flexible working
- regular team social activities and events
- flu vaccinations
- more

Diversity & inclusion

At Heartland, we're proud to celebrate the many characteristics that make us different. We're committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're an equal opportunity employer and we strongly encourage everyone to apply. Let us know if you need support throughout the application or interview process including a sign language interpreter or speech-to-text reporter. Feel free to share your pronouns in your application.

To learn more?

Keen to learn more? To learn more about Heartland, check out our website heartlandbank.com.au or follow us on LinkedIn linkedin.com/company/heartland-bank-Australia.

Please Note you must be eligible to work in Australia.

Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Introduce yourself to our team and we'll get in touch if there's a role that seems like a valuable match. Across the Heartland group, we’re looking for people who will embrace the opportunities we provide to learn, contribute and make a difference. You’ll find meaningful work and an environment that is fast-paced, rewarding and supportive. The Heartland group is a digital financial services group of companies, which includes Heartland Bank in New Zealand and Heartland Bank in Australia (which includes our StockCo team).

#J-18808-Ljbffr

📌 Operational Risk Manager (Melbourne)
🏢 C300 Heartland Bank Australia
📍 Melbourne