Join a leading Northern Beaches MSP as a Level 1 IT Support Technician . Grow, learn and build your IT career in a strong team environment.

Stanfield IT is looking for a smart, driven and motivated Level 1 technician who already has solid MSP experience and wants to keep improving. This is a full-time, office-based role in Frenchs Forest for someone who enjoys solving problems, working with great people and delivering excellent client support.

This role suits someone who is sharp, reliable, cyber-aware and hungry to build a serious career in IT.

About the role

You’ll be part of our service desk team, supporting business clients across Microsoft 365, Windows, cloud platforms, security tools, networking basics and day-to-day technical issues.

You’ll handle Level 1 tickets, troubleshoot problems, communicate clearly with clients, document your work properly and elevate when needed. You’ll also work closely with the wider technical team to keep client environments running smoothly and securely.

This is an office-based role, Monday to Friday, 9:00am–6:00pm. You must be able to work from the office every day and consistently log over 7 hours of accurate work per day.

What you’ll be doing

- Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive
- Windows desktops, laptops, printers and common user issues
- User onboarding, offboarding, password resets and permissions
- Basic networking, Wi‑Fi, VPN and connectivity troubleshooting
- Endpoint security, MFA, phishing awareness and cyber hygiene
- Ticket triage, documentation, time logging and client communication
- Escalation of more complex issues to senior technicians

You’ll also be part of an after‑hours on‑call rotation, approximately once every two months.

About you

You must have 1–2 years of solid MSP experience in a busy support environment. This is significant — we need someone who understands MSP pace, ticket queues, time logging, client communication and the importance of following process.

You will be a great fit if you are:





- Smart, switched on and a fast learner
- Driven, motivated and serious about your IT career
- A genuine team player who helps others and shares knowledge
- Calm under pressure and good with clients
- Strong with Microsoft 365 support
- Cyber security competent and security‑minded in your approach
- Comfortable working to MSP expectations, including accurate daily time logging
- Reliable, punctual and able to work from the office every day

Must-have experience

- 1–2 years of hands‑on MSP service desk experience
- Strong Microsoft 365 administration and troubleshooting experience
- Microsoft 365 certifications, such as MS-900, MD-102, AZ-900 or similar
- Good understanding of MFA, identity security, phishing, endpoint protection and secure user practicesExperience using a ticketing system and documenting work clearly
- Ability to work from our Frenchs Forest office Monday to Friday, 9:00am–6:0pm
- Ability to log over 7 hours of accurate work per day
- Availability for after‑hours on‑call work on rotation, around once every two months

What’s in it for you

You’ll receive a base salary of $65,000–$80,000 + super , based on experience.

You’ll also get:

- Bonus incentives for positive client reviews
- Referral incentives for introducing strong people who align with our values
- Unlimited free office snacks and drinks
- A supportive MSP team environment
- Exposure to Microsoft 365, cloud, networking and cyber security
- Career growth and learning opportunities
- A role where strong performance is noticed and rewarded

Why Stanfield IT?

We care about doing great work, supporting our clients properly and building a team of people who take pride in what they do.

We are looking for someone with strong values — someone who is accountable, honest, motivated, helpful and committed to improving. Technical skills matter, but attitude matters just as much.

If you want to be part of a team that expects high standards, supports each other and rewards great client outcomes, this could be the right next step.

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📌 Level 1 IT Support Technician (Northern Beaches Council)
🏢 Stanfield IT
📍 Northern Beaches Council