Come and join one of the world's leading luxury travel brands

Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K; today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K; Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

The Role

A&K; (Aust) is seeking a full-time Air Specialist to join our Melbourne office. You will be responsible for the end-to-end coordination of air reservation services across the DMC departments. The role includes completing all air-related tasks and support functions for these teams.

We are looking for someone with high attention to detail, excellent communication skills, a team player and with a commitment to customer service excellence.

Key Responsibilities include, but are not limited to:

- Quote and book the most suitable airfares and flights for A&K; clients
- Monitor and manage issue of tickets, reissues, cancellations, refunds and additional services
- Monitor GDS queues and keep staff informed of changes to their reservations. Liaise with colleagues to find appropriate alternatives where required.
- Management of the Group flight booking portals/systems to capture allotment in a timely manner




- Management of the Group flight pre-payment and final payment requirements
- Management of air required for staff travel
- Complete upgrade and luggage requests
- Ensure booking files in our reservations system are kept accurate with flight information detail and costings
- Assist in the management of any ADMs in conjunction with your manager and the finance department
- Participate in the after-hours emergency phone roster on a rotating basis
- Provide escalation support for emergency phone where team requires air support

Required knowledge and experience

- Minimum of 1-2 years travel industry experience required
- Fares & Ticketing experience
- Previous experience in a Corporate, Wholesale or Retail Travel environment
- Experience in a fast-paced environment with high volume workload
- Extensive experience using Amadeus Global Distribution System (GDS)
- Experience in using an in-house travel system (Travel Studio experience would be considered an advantage)
- Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)
- Committed to the highest level of customer service
- High degree of attention to detail with strong time management skills essential
- Excellent communications skills - both written & verbal
- Team player but with ability to work autonomously
- Willingness to take on challenges.




- Demonstrated understanding of the requirements of high-end clients
- Experience in a fast-paced work environment with high-touch expectations
- Australian work right are required for this position

Why work for A&K;?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K;

- Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.
- Supportive environment that will make you proud to work for A&K;
- Investment in our staff with both in-house and external training opportunities
- Opportunity to progress your career, not just in Australia but as part of our global business
- 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements)
- Paid Parental leave - up to 18 weeks at full pay
- Access to our Employee Assistance Program (EAP)
- Opportunity to work from home as part of our hybrid working model, with extra benefits
- Work in the enviable CBD office location close to public transport
- Monthly birthday celebrations and other team activities
- Staff discounts and Travel Benefit program
- An organisation that is mindful of the setting, conscious of waste and seeks to minimise our eco-footprint.

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

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📌 Air Specialist - Reservations (Melbourne)
🏢 Abercrombie & Kent
📍 Melbourne