At Jetpets our core focus is pet travel, customer service and welfare. Our team of pet-loving experts transport pets both domestically and overseas to reunite pets with their families year-round.
Jetpets is looking for an experienced and highly organised Branch Administrator to support our Melbourne operations. This is a pivotal role within a rapid-paced, ever-changing transport industry, ideal for someone who thrives under pressure and has a genuine passion for animal welfare and logistics
Key Responsibilities
- Coordinate daily operational schedules for animal transport and attendance care.
- Liaise with internal teams to ensure smooth execution of domestic and international movements.
- Communicate with customers via phone, email and face to face at our transit lounge.
- Assist in the preparation of basic veteriniary paperwork.
- Prepare crates for export.
- Hand over pets to customers.
- Maintain high standards of animal welfare and operational accuracy.
- Act as a key point of contact for operational queries and issue resolution.
- Provide leadership and guidance to the operations team (where required) to esnure operational continuity and service delivery.
- Support the branch manager as required.
About You
- Strong coordination and organisational skills
- Demonstrated ability to manage complex, high-volume scheduling as a senior point of coordination
- Ability to work effectively in a fast-paced, time-critical environment
- Experience in transport, logistics, aviation, or animal care (highly regarded)
- Confident communicator with strong attention to detail
- Able to prioritise tasks, problem-solve, and adapt quickly to change
- Willing to take initiative and leadership responsibility when required
Why Join Jetpets?
- Be part of a trusted and respected leader in animal transport
- Work in a dynamic, rewarding, and purpose-driven industry
- Opportunity for growth and progression within operations and leadership