AO3 Business Support Officer required to provide high-quality administrative support within State Government.

Your new company

Hays Recruitment Townsville is seeking an experienced Business Support Officer on behalf of a busy State Government team for a full-time temporary contract. This is a fast-paced role that is best suited to someone who enjoys providing exceptional customer service, coordinating travel arrangements, and supporting operational teams through high-quality administrative support.

Your new role

- Provide efficient and professional customer service to internal and external stakeholders.
- Coordinate travel bookings, including flights, accommodation, charters, ferries, and vehicle hire.
- Manage incoming and outgoing correspondence, emails, and telephone enquiries within required timeframes.
- Maintain accurate records and update information systems, including Ellipse and Microsoft Office applications.
- Prepare documents, reports, procedures, manuals, and registers to a high standard.
- Support senior staff by handling enquiries and administrative tasks in their absence.
- Contribute positively to a team-focused culture while meeting performance targets and KPIs.




- Undertake general administrative duties and identify opportunities for process improvement.

What you'll need to succeed

To be successful in this role, you will demonstrate:

- Strong customer service and communication skills.
- Excellent organisational skills with the ability to manage competing priorities.
- High attention to detail and accuracy.
- The ability to thrive in a fast-paced, KPI-driven environment.
- Strong stakeholder engagement skills and the ability to build effective working relationships.
- Proficiency across the Microsoft Office Suite.
- A proactive, team-oriented approach and a commitment to delivering positive customer outcomes.
- Current Driving Licence

What you'll get in return

- Competitive pay rate of $51.12 per hour plus superannuation.
- Full-time hours, Monday to Friday.
- Prospect to work within a supportive and collaborative government environment.
- Valuable experience within a large and well-respected organisation.
- Immediate start with a contract running through to 30 November 2026.

If you're an experienced administrator with strong customer service skills and travel coordination experience, we'd love to hear from you.

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📌 Ao3 Business Support Officer (Townsville)
🏢 Uworkin
📍 Townsville