About Us

Noahs Haven was created because our Director couldn't find the right, genuinely supportive care for her own son, so she built it from scratch. That foundation of real lived experience shapes everything we do.

We are a fast-growing, Bendigo-based NDIS provider delivering vital services across Victoria. We don't do 'corporate distance.' We speak plainly, support one another fiercely, and hold ourselves to a high standard because the people we serve deserve nothing less. If you want your daily work to feel purposeful rather than transactional, you’ll fit right in.

About the Role

We’re looking for a reliable, detail-oriented Administration Officer to join us for 15 hours a week over three days. Preferably this would be Tues, Wed, Thurs, but there is flexibility for the right person.

Working under direction, you’ll keep our participant and worker records accurate, support participants over the phone with routine compliance paperwork, and help our digital presence tick along - all using established templates, scripts and systems rather than starting from scratch.

The Administration Officer supports the day-to-day operations of Noahs Haven and helps ensure smooth service delivery across the organisation. You’ll keep our participant and worker records accurate, support participants over the phone with routine compliance paperwork, and help our digital presence tick along.

Key Tasks

- Participant Compliance Support: Speak with participants by phone using pre-approved scripts to complete standard intake, consent and service agreement paperwork, recording responses accurately.
- Records and Data Entry: Maintain NDIS compliant participant, worker and service records in GoHighLevel, ShiftCare, Astalty and Google Drive, in line with established procedures.
- Front-of-House: Answer routine phone and email enquiries.
- Digital Support: Schedule pre-approved social media content and upload pre-written articles to the Squarespace website.
- Roster Support:



Distribute confirmed rosters and shift updates to support workers as directed.
- General Office Administration: filing, scanning, document preparation.

Essential Skills & Experience

- 2+ years in previous administration or office support experience preferably in the NDIS space, but not essential
- Solid written and verbal communication skills
- Excellent organisation and attention to detail
- Ability to manage competing priorities
- Competency using Google Workspace
- Professional, reliable, and solution-focused
- Australian work rights are required for this position

Desirable Skills & Experience

- Experience in the NDIS or community sector
- Understanding of NDIS registration and compliance requirements
- Experience with CRM systems or client management platforms
- Customer service or scheduling background

What You’ll Need

- A valid NDIS Worker Screening Check
- Completion of the NDIS Worker Orientation Module ‘Quality, Safety and You’
- Confirmation of your right to work in Australia
- A Working with Children Check

What We Offer

Alongside a predictable 3 day work week, with flexible working hours between school pickups. A role at Noahs Haven offers the chance to make a genuine, close-up difference in people's lives within a small, values-led NDIS provider based in Bendigo. Rather than being one cog in a large corporate provider, team members work directly alongside participants and their families, with the flexibility and responsiveness that only a smaller organisation can offer, while still operating under a properly registered, compliance-strong structure led by a qualified Behaviour Support Practitioner.

Our workplace is built around person-centered support, choice, and dignity rather than box-ticking, so the work feels purposeful rather than transactional.

For the right person, it also means room to grow as the organisation grows, with Noahs Haven actively expanding its service offerings and building out its team, systems, and community presence across Victoria.

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📌 NDIS Administration Officer (Bendigo)
🏢 Noahs Haven
📍 Bendigo