Administration & Customer Service Officer - Southwest Suburbs

This Administration & Customer Service Officer position is a varied, hands-on role within a busy training organisation. You'll be one of the first points of contact for students, clients, and visitors, providing day-to-day administrative and customer service support while helping students navigate their training journey.

The role combines front-line customer service with behind-the-scenes administration. On any given day, you could be answering enquiries, processing enrolments, updating student records, scheduling courses, supporting trainers, following up payments, or assisting students who need additional support throughout their studies.

A strong focus of the role is accuracy and compliance. You'll be responsible for maintaining student records, assisting with funding and documentation requirements, and ensuring processes meet industry and education standards. Attention to detail and the ability to manage multiple priorities are important.

We are looking for someone who enjoys working with people, communicates well, and can remain organised in a fast-paced environment where tasks and priorities can change throughout the day.



You'll work closely with students, trainers, administration staff, and external stakeholders while helping ensure the overall operation runs smoothly.

What we are looking for:

- Previous experience in administration and customer service, with the ability to manage competing priorities in a busy environment.
- A genuine commitment to helping people and delivering a positive customer experience.
- Solid communication and interpersonal skills, with the confidence to build effective relationships with students, clients, and colleagues.
- Confidence using multiple systems and learning new processes quickly.
- Excellent attention to detail and a commitment to maintaining accurate records and documentation.
- The ability to balance customer service, administrative tasks, and compliance requirements.
- A proactive approach to work, with the ability to take initiative and solve problems as they arise.
- A collaborative mindset and willingness to contribute to a supportive team environment.
- A positive attitude, adaptability, and a willingness to continuously learn and improve.

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📌 Administration & Customer Service Officer - Southwest Suburbs (Williamstown)
🏢 Sustainrecruit
📍 Williamstown