Appletree Family Practice – Charlestown NSW

Help create exceptional patient experiences at one of the Hunter region's most established GP-owned practices.

We are seeking a friendly, organised and customer-focused Medical Receptionist to join our well-established, accredited, GP-owned general practice in Charlestown.

This full-time opportunity has arisen due to maternity leave. While the initial appointment will be for maternity relief, we anticipate ongoing opportunities within our growing practice, with genuine potential for the successful applicant to transition into a permanent role.

This is an exciting opportunity to become part of a highly regarded practice with a long-standing reputation for delivering high-quality, comprehensive healthcare to our community. You'll be joining a team that genuinely values its people and recognises that exceptional patient care begins with exceptional staff. As one of the first people our patients meet, you will play a vital role in creating a welcoming, professional and compassionate experience while supporting the smooth day-to-day operation of our busy practice.

About Us

We are a large, accredited private billing general practice committed to providing exceptional patient care in a welcoming and inclusive environment.

As an accredited teaching practice, we are actively involved in supporting GP registrars and university students and are passionate about fostering continuous learning and professional development.

Our practice is supported by an experienced multidisciplinary leadership team, including an experienced Practice Manager and dedicated Clinical Coordinator who provide ongoing leadership, guidance and support. Together, they foster a collaborative and well-supported workplace focused on delivering outstanding patient care.

We utilise Best Practice, HotDoc and Tyro and pride ourselves on maintaining efficient systems, collaborative working relationships and a positive workplace culture.

We know that great patient care begins with a great team. That's why we invest in creating a workplace where people feel valued, supported and empowered to build long, rewarding careers.

About the Role

As a Medical Receptionist, you will be an integral member of our administration team and one of the first people our patients meet. Your ability to make every patient feel welcomed,



respected and supported while confidently managing multiple competing priorities will be key to your success.

This is a fast-paced and varied role that requires exceptional organisational and multitasking skills, excellent attention to detail, and a calm, compassionate approach. You will enjoy juggling competing priorities, thinking on your feet and working collaboratively to ensure every patient receives a positive experience from the moment they contact our practice.

Key Responsibilities

Welcoming patients and providing exceptional customer service in person and over the phone

Managing appointment bookings, scheduling, recalls and rescheduling appointments

Answering a busy multi-line telephone system and responding to electronic enquiries

Processing patient billing, Medicare claims, EFTPOS payments and banking procedures

Managing patient registrations and maintaining accurate electronic medical records

Scanning, filing and processing incoming correspondence and clinical documentation

Liaising professionally with doctors, nurses, allied health providers and external organisations

Supporting the day-to-day administrative operations of the practice

Contributing to a positive, collaborative and patient-centred workplace culture

About You

To be successful in this role, you will ideally have:

Previous experience in medical reception or a busy customer service environment

General practice experience (highly regarded but not essential)

Exceptional organisational and multitasking skills, with the ability to confidently prioritise competing demands while maintaining accuracy and attention to detail

A warm, compassionate and empathetic approach that helps patients feel welcomed, supported and respected

A genuine enjoyment of working in a busy, fast-paced environment where no two days are the same

Excellent communication and interpersonal skills, with the ability to remain calm, professional and solutions-focused in a busy environment





Strong computer literacy and confidence using multiple software systems

A proactive attitude with a willingness to learn, adapt and contribute to continuous improvement

The ability to work collaboratively within a supportive team while also working independently when required

Experience using Best Practice, HotDoc and Tyro (desirable)

What We Offer

We believe exceptional patient care starts with exceptional people. That's why we are committed to creating a workplace where every team member feels supported, respected and genuinely valued.

We are proud of the positive culture we have built within our practice and are committed to providing a psychologically safe workplace where every team member feels comfortable contributing ideas, asking questions and continuing to develop professionally. We genuinely value each member of our team and recognise that long-term success comes from supporting our people both professionally and personally.

We understand the importance of maintaining a healthy work-life balance and actively foster an environment that enables our team to thrive both inside and outside the workplace.

As part of our administration team, you will work alongside experienced leaders, clinicians and colleagues who value collaboration, kindness and mutual respect.

We offer:

Full-time maternity relief position with genuine potential to become permanent

Competitive remuneration based on your skills, experience and qualifications

A welcoming, collaborative and genuinely supportive team environment

A psychologically protected workplace where your wellbeing, ideas and professional growth are genuinely valued

A strong commitment to maintaining a healthy work-life balance

Comprehensive training, mentorship and ongoing professional development

Modern systems and technology that support efficient and effective workflows

The opportunity to build a rewarding career within one of the Hunter region's most respected and well-established GP-owned practices

Whether you are an experienced Medical Receptionist looking for your next opportunity or someone with outstanding customer service skills seeking a rewarding career in healthcare, we welcome your application. This role offers the opportunity to join a supportive, long-established practice with genuine prospects for ongoing employment.

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📌 Medical Receptionist (Maitland)
🏢 Appletree Family Practice
📍 Maitland