Administration Officer - Bookings & Customer Support

Full-time Role | Growing Business | Supportive Team Environment

Smarter Heating & Cooling is a well-known and highly reputable business with a dynamic, friendly and supportive team culture. As a result of continued growth, we are looking for a reliable, organised and motivated Administration Assistant / Customer Service Coordinator to join our fast-paced team on a full-time basis.

This is a great opportunity for someone who enjoys variety, takes pride in accuracy and customer service, and brings a positive "can do" attitude to their work each day.

About the role

Reporting to the Manager of Administration, you will play an important role in supporting the daily operations of the business. Your responsibilities will include customer communication, appointment bookings, system updates, email management, phone support and general administration duties.

This role would suit someone who is confident on the phone, highly organised, computer literate and comfortable working in a busy office workplace.

Key responsibilities

- Updating systems with customer and client information
- Booking appointments and following up with confirmations
- Managing emails and responding to enquiries
- Outbound calling to customers and clients
- Providing inbound phone call relief when required
- Responding to staff queries and transferring calls or messages to the appropriate team member
- Assisting management with administration duties and tasks as required
- Preparing documents for internal and external use
- Creating, collating, filing and scanning documents




- Completing general office and ad-hoc administration duties as directed

Skills and experience

The successful applicant will ideally have:

- Strong computer skills and excellent keyboard accuracy
- Excellent telephone manner
- Strong verbal and written communication skills
- High attention to detail and accuracy
- Experience with Microsoft Office 365 and internet-based systems
- Strong organisational and administrative skills
- The ability to prioritise workloads, meet deadlines and manage a varied workload
- Previous experience in an administration or customer support role
- Discretion when handling confidential information
- A proactive, flexible and reliable approach to work
- The ability to communicate effectively with customers, staff and management
- Initiative, problem-solving skills and sound judgement
- Experience with ServiceM8 or similar systems would be an advantage

About you

We are looking for someone who is reliable, hardworking and eager to contribute to a supportive team environment.

You will be someone who:

- Brings a positive and professional attitude
- Is accurate, organised and efficient
- Enjoys working in a fast-paced office environment
- Can work both independently and as part of a team
- Takes ownership of tasks and follows through
- Is willing to learn and grow with the business

What we offer

- A full-time role in a growing and reputable business
- A supportive and friendly team culture
- A varied position where no two days are the same
- Training and support to help you succeed
- Opportunities for growth and progression
- The chance to be part of a hardworking and professional team

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📌 Administration Officer – Bookings & Customer Support (Williamstown)
🏢 Smarter Heating and Cooling
📍 Williamstown