JMAM Pty Ltd is seeking an Assistant Manager to join our team in Port Fairy, Victoria. This is a full-time position that offers an exciting opportunity to support the day-to-day operations and strategic initiatives of our hospitality and tourism business. As Assistant Manager, you will play a crucial role in ensuring exceptional service delivery, maintaining high operational standards, and contributing to the success of our establishment. You will work closely with senior management to drive business performance and create memorable experiences for our guests.

What you'll be doing

Supervising and coordinating staff members to ensure smooth daily operations and adherence to company policies and procedures

Managing guest relations and resolving complaints or concerns with professionalism and discretion

Overseeing inventory management, stock control, and ordering of supplies and materials

Assisting with the development and implementation of operational procedures and service standards

Supporting the management of budgets and monitoring financial performance across relevant departments

Scheduling staff rosters and managing labour resources efficiently

Ensuring compliance with health, safety, and hygiene regulations at all times

Contributing to staff training and development initiatives to enhance service quality

Maintaining and monitoring cleanliness and presentation standards throughout the facility

Supporting marketing and promotional activities to attract and retain guests

Handling administrative tasks including documentation, reporting, and communication with head office





Acting as duty manager and making decisions in the absence of senior management

What we're looking for

Proven experience in a hospitality or tourism management role, or equivalent supervisory experience in a similar industry

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent customer service capabilities and a genuine passion for delivering exceptional guest experiences

Sound knowledge of hospitality operations, including front-of-house and back-of-house functions

Proficiency in point-of-sale systems, inventory management software, and general computer applications

Strong organisational and time management skills with the ability to multitask in a fast-paced environment

Sound financial literacy and experience with budget management and cost control

Excellent communication and interpersonal skills with the ability to work effectively with diverse teams

Problem-solving abilities and a proactive approach to identifying and addressing operational challenges

Flexibility and willingness to work diverse hours, including evenings, weekends, and public holidays as required

Current First Aid and Food Safety certifications or willingness to obtain them





A commitment to maintaining high standards of health, safety, and hygiene compliance

What we offer

At JMAM Pty Ltd, we value our team members and are committed to creating a positive and supportive work environment. We offer competitive remuneration commensurate with experience and qualifications. Our team members benefit from opportunities for professional development and career progression within the hospitality and tourism industry. We foster a collaborative culture where your contributions are recognised and valued, and we encourage ongoing learning and skill enhancement. We understand the importance of work-life balance and aim to provide flexible working arrangements where possible. Our location in the picturesque coastal town of Port Fairy offers a wonderful lifestyle, with access to beautiful beaches, local attractions, and a vibrant community.

About us

JMAM Pty Ltd is an established hospitality and tourism business based in Port Fairy, Victoria. We are dedicated to providing outstanding service and creating memorable experiences for our guests whilst maintaining the highest operational standards. Our team is passionate about hospitality and committed to excellence in all that we do. We pride ourselves on our welcoming atmosphere, quality offerings, and strong connections to the local Port Fairy community. We believe in investing in our staff and fostering a workplace culture that values professionalism, teamwork, and continuous improvement.

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📌 Assistant Manager (Port Fairy)
🏢 JMAM
📍 Port Fairy