Job Description

The Service Coordinator plays a pivotal role in ensuring the efficient planning, scheduling, and coordination of technicians across installation, service, repair, and breakdown activities. Acting as the key link between customers, field technicians, and internal teams, this role is responsible for delivering a seamless service experience through proactive communication, effective forward planning, and responsive problem-solving. The successful candidate will manage technician schedules, coordinate resources, and maintain strong customer relationships to ensure work is completed safely, efficiently, and to a high standard.

Key Responsibilities

- Coordinate and schedule technicians for service, repairs, breakdowns, and installations
- Optimise technician utilisation and productivity through effective daily and weekly planning
- Prioritise work based on urgency, customer commitments, and operational requirements
- Adjust schedules in real time to manage breakdowns, delays, absences, and changing priorities
- Monitor workflow and future demand to support proactive resource planning
- Coordinate job requirements, including site readiness, access arrangements, and contractor support
- Liaise with external contractors and specialist trades to ensure seamless onsite service delivery
- Serve as the central coordination point to minimise downtime and operational disruption
- Collaborate with Service Administrators to ensure efficient job completion and handover
- Act as the primary customer contact for service scheduling, updates, and job progress
- Communicate appointment times, schedule changes, and service updates in a timely manner




- Promote protected work practices through effective planning, communication, and coordination
- Consider fatigue management, travel requirements, and site conditions when scheduling work activities

Qualifications

- Strong coordination or service operations background
- Experience in coordinating trade based technical teams
- Ability to manage competing priorities in real time
- Excellent verbal and written communication skills
- Strong customer service mindset
- Calm, confident and solutions focused under pressure
- Highly organised with strong planning capability
- Decisive, adaptable and comfortable making real time decisions
- Ability to build trust and rapport with both customers and technicians

Additional Information

Why join Bapcor?

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

- Diverse career opportunities within the Bapcor Group
- Discounts across Bapcor products and services, including our Retail and Trade brands
- Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
- Paid birthday leave
- Wellbeing support
- Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email

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📌 Service Coordinator (Brisbane City)
🏢 Bapcor
📍 Brisbane City