Patagonia is an outdoor apparel business like no other,"We're in business to save our home planet."As a certified B Corporation, the company is recognised internationally for its commitment to product quality and environmental activism - and now our one and only shareholder is our home planet with 100% of profits going to fight the environmental crisis. Founded by Yvon Chouinard in 1973, Patagonia is based in Ventura, California with offices around the world including in Doonmarngwarree (Torquay), Australia.

Our values stay true to a business that was started by a band of climbers and surfers, and the minimalist style they promoted. The approach we take demonstrates a bias for simplicity and utility -build the best product and provide the best service; examine our practices openly and honestly; protect our home planet; be just, equitable and antiracist; do it our way.

We look for candidates with proven experience who thrive in a team-based atmosphere, individuals who are passionate about their communities, the environment and caring for others. We seek core Patagonia product users, people who love to spend as much time as possible in the mountains, ocean, and wild nature. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment, and solve problems creatively are most successful with us. We're looking for someone who builds and maintains relationships with ease and desires to put the customer at the centre of everything they do.We don't want someone who can just do a job - we want the best person for the job. Yet we don't look for "stars" seeking special treatment and perks. Our best efforts are collaborative, and Patagonia culture rewards the ensemble player, while it barely tolerates those who need the limelight.

The Role

Reporting to the Customer Experience Manager, as the Returns Coordinator,you’ll be responsible forthe end-to-end operational processing of returns and exchanges across Patagonia Australia& New Zealandecommerce and retail channels. Working as a key member of the Customer Experience team and operating from the warehouse setting,



this role ensures returned products are accurately assessed, processed and reconciled within business systems while maintaining inventory accuracy and supporting a seamless customer experience.

This is a fixed term contract until February 2027. The hours are 9am to 4pm Monday to Friday (may flex to accommodate school hours) and it is based at our Torquay warehouse.

Responsibilities include

- Manage returns, exchanges and repair assessments, ensuring all cases are processed accurately and in line with Patagonia policies and service standards
- Coordinate exchange fulfilment and inventory movements through Cin7 and external warehouse partners
- Maintain accurate inventory records, including stock adjustments, transfers, quarantined stock and returned product disposition
- Investigate and resolve inventory discrepancies, escalating risks and findings to support inventory accuracy and operational efficiency
- Partner with Customer Service, Retail Stores and warehouse providers to deliver seamless returns, exchanges and inventory support
- Monitor returns performance and identify improvement opportunities, providing insights on trends, processing efficiency and customer experience outcomes

About you

You're a proactive and dependable team player who takes ownership, works with care and brings a solutions-focused approach to every task. Whether collaborating across teams or working independently, you're organised, adaptable and motivated to create a seamless experience.

To be successful in this role you will bring:

- Effective time management, together with impeccable attention to detail
- Ability to prioritize tasks according to business needs




- Clear and concise communication both with customers and internal staff
- A proactive approach and ability to work autonomously
- Experience in inventory control, stockmanagementor warehouse operations (desirable)
- Working knowledge or ability to learn multiple software platforms including Cin7, Shopify, Loopand Microsoft 365
- Ability to collaborate effectively across Customer Experience, Ecommerce, Retail and Operations teams.
- Alignment to Patagonia’s mission and values, plus an interest in our core sports would be advantageous

Benefits

Patagonia provides employees with competitive benefits packages (unique to each role) that may include environmental internships, employee discounts, generous clothing allowance, activism hours, a nine-day work fortnight, equal paternity leave, matching of charity donations, and much more.

Equal Employment Opportunity

Patagonia is an equal opportunity employer. Patagonia recruits, employs, trains, compensates, and promotes without regard to race, religion, colour, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, or individuals with a disability. Patagonia is proud of our diverse workforce and encourages applications from diverse cultural backgrounds. Like our planet, our company is an interconnected network of ecosystems dependent on each other. Patagonia is a global community with members that seek to respect, uplift, and celebrate all the qualities that make each of us unique - members that look to champion justice, equity, and inclusion across our company and beyond.

Accessibility Support

Patagonia is committed to ensuring that our hiring process is accessible for talent of all abilities. If you require assistance and/ or accommodation in the search and/ or application process, please contact us at *************@patagonia.com.auwith your full name, best way to reach you, and the accommodation needed to assist you with the application process.

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📌 Returns Coordinator (Torquay)
🏢 Patagonia
📍 Torquay