Bakers Delight Castletown is seeking an experienced and motivated Retail Manager to join our team. This is a great opportunity for someone with strong leadership skills, customer service experience, and a passion for managing daily retail operations in a busy bakery environment.

Key Duties

- Managing the daily operations of the retail bakery store
- Supervising, training, and supporting sales and front-of-house staff
- Ensuring excellent customer service is delivered at all times
- Monitoring stock levels and coordinating ordering requirements
- Managing product displays, presentation, and store merchandising
- Handling customer enquiries, feedback, and complaints professionally
- Ensuring sales targets and store performance goals are met
- Managing staff rosters, attendance, and workplace performance
- Maintaining store cleanliness, hygiene, and food safety standards
- Assisting with pricing, promotions,



and local store marketing activities
- Ensuring compliance with company policies, WHS, and food safety requirements
- Liaising with suppliers, bakery production staff, and business owners as required

Requirements

- Relevant qualification in business, management, retail, hospitality, or similar
- At least 2 years of relevant experience in retail management or store management
- Strong leadership and communication skills
- Excellent customer service and problem-solving abilities
- Ability to manage staff, rosters, stock, and daily operations
- Good understanding of retail sales, merchandising, and store presentation
- Ability to work in a fast-paced setting, including weekends and busy periods

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📌 Retail Manager (Townsville)
🏢 A PLUS AUSTRALIA AGENCY
📍 Townsville